Frequently Asked Questions

Got a question? Click a link below to jump to that section. If you still haven’t found the answer,
give us a call at 1-800-971-8271. or email [email protected].

Covid-19 Policy

Go Ape has always prioritized customer safety and is taking a similarly vigilant approach to COVID-19, with significant changes to our cleaning and operating procedures. We have reduced capacity limits for all sessions, to ensure group sizes are in compliance with CDC, state and local guidelines.

We are also:

  • Spacing guests out to be one gorilla apart (at least 6′) during check-in and briefing.
  • Requiring guests from different groups to maintain at least one crossing (more than 6′) distance from other groups.
  • Providing face coverings for all staff and requiring that guests wear a face covering during check-in, briefing, de-harnessing, check-out and any time social distancing cannot be maintained. Face coverings can be brought from home or purchased.
  • Requiring full finger gloves for guests and staff. Gloves can be brought from home or purchased.
  • Screening staff at the start of each shift. This includes taking their temperature and sending them home if they have any symptoms or have been exposed.
  • Making hand sanitizer available for guests and staff throughout the site, including our cabin, brief area, and course stockades.
  • Implementing additional cleaning and disinfecting procedures, to make our equipment sparkle. We have acquired a significant amount of an approved disinfectant spray from the EPA List N.
  • Discontinuing the use of cash, shifting to only accept credit card payments.
  • Requiring guests to complete their waivers online using their own device.
  • Monitoring the situation, to continue improving our approach. We want to make your visit a safe and great experience.

For more details, please visit www.goape.com/covid-19.

Yes, absolutely. Our outdoor activities are perfectly suited to physical distancing. We have purposefully reduced session sizes to keep capacities low. During check-in and training, we space all guests from different parties at least 6 feet apart. Once starting your experience, all Treetop Adventure, Treetop Journey, Treetop Discovery and Monkey Drop guests must remain at least one crossing apart (at least 6 feet) from anyone outside their party. For Axe Throwing, we require guests maintain appropriate social distance throughout the experience, with only one person throwing per target at a time.

Face coverings are required during check-in, training/harnessing, check-out and any other time when proper social distancing cannot be maintained. Once heading on the course, you must remain at least one crossing (at least 6 feet) from anyone outside your party, so your face covering will not be needed while in the trees. You can bring your own face covering or purchase one from Go Ape.

Yes, full finger gloves are required at all times during your experience. You can bring your own full finger gloves or purchase them from Go Ape. We recommend something with a reinforced palm like a work or exercise glove, since thinner gloves like vinyl, rubber, or winter gloves may tear on the cables or ropes.

In developing plans to operate during the pandemic, we reviewed CDC, state and local guidelines. We also had detailed discussions with our park partners regarding the safety aspects necessary to be allowed to reopen. As part of compiling that feedback, it was determined that full finger gloves would be necessary in order to restart operations. Gloves have always been highly recommended by Go Ape to enhance guest experience, provide better grip and protect your hands.

Absolutely! As before, when groups are too large to fit at one start-time, we will just need to stagger your entrances onto the course by splitting your main group into smaller subgroups. Everyone is together in the trees after the training session, and this setup helps eliminate backups and promote social distancing. Please reach out if you’d like to discuss how we can fit your group into the schedule!

Yes, everyone present at Go Ape should wear a face covering during check-in and whenever social distancing cannot be maintained.

Treetop Adventure

A Go Ape Treetop Adventure is a totally unique outdoor experience. Our courses take you on a 2-3-hour self-guided tour through the forest canopy. You will navigate suspended obstacles and ziplines leaving you feeling both accomplished and exhilarated. We start by equipping all guests with their safety gear and equipment, including harnesses, pulleys and carabiners. You will receive a comprehensive 30-minute safety briefing where you are trained on how to use the equipment and course etiquette. Once you have completed the safety brief you are free to enjoy an independent and self-paced adventure in the trees. Instructors are always on hand, regularly patrolling the forest if you have any questions or just need some tips on how to conquer an obstacle. All Go Ape Treetop Adventure courses are environmentally designed to integrate carefully with the local topography. This ensures that each Go Ape course offers guests a fresh experience with ziplines and crossings customized to the local environment.

Go Ape has participant restrictions for age, height, weight, and adult supervision. Please reference our individual locations for more information.

Part of what makes Go Ape unique is that we offer a fully immersive forest experience, which means more than just ziplining. Our outdoor adventure experience includes having guests climb a rope ladder, stairs or a fisherman’s trap to access the course. While up in the trees you will cross multiple obstacles before reaching the zipline. You must complete the obstacles to reach each thrilling zipline!

Treetop Journey

Treetop Journey is a great adventure experience for explorers of all ages and abilities! Journey is a fun filled experience of tree-to-tree crossings, obstacles, and 2 ziplines at heights of 20 feet above the ground. The safety systems are designed so that participants stay attached the whole time they are in the trees and there is no need for them to move any safety lines. Participants only become unattached when back on the ground. We do require adult supervision, as noted below.

Our Treetop Journey courses are in an open forest environment. Our instructors are more than equipped to look after all our guests’ needs up in the trees. However, we do not have spare staff on the ground to look after any children who are not participating or who complete the course early. We recommend you bring enough adults in your party to accommodate these situations, as well as covering our course supervision requirements as stated below.

Go Ape has participant restrictions for age, height, weight, and adult supervision. Please reference our individual locations for more information.

Our Treetop Journey adventure includes having guests attach to a safety system and climb steps to access the course up in the trees and cross multiple obstacles before reaching the ziplines. As participants are attached the whole time, crossing the obstacles before reaching the ziplines is required.

Monkey Drop

Anyone can participate, as long as they meet the age and weight restrictions and can climb a ladder. No supervision requirements. Go Ape will have an instructor at the start of the experience, who will connect you to the safety system, and a staff member at the jump platform, who will connect you to the jump line.

Minimum age – 5 years. Minimum weight – 44 lbs. Maximum weight – 285 lbs. Both pending harness fit.

You’ll jump from about 40 feet in the air.

Throughout the experience, you’ll be connected to our safety system. When you jump, you will freefall for about 10 feet before our jumpline catches you and lowers you slowly and safely back down to the forest floor.

No elevator in these woods! You’ll climb up some stairs or a series of ladders to reach the jump platform. Our instructors will connect you to the safety system and show you the way first.

No, the Monkey Drop – Three Jump ticket is to be used by one person, with that person making three jumps. If three people each want to jump once, you need to purchase three Monkey Drop – One Jump tickets.

Axe Throwing

Two lanes, each lane with two targets.

Eight people. We may be able to make an exception for groups. If you have more than eight people, please give us a call at 1-800-971-8271.

Yes, absolutely. Give us a call at 1-800-971-8271 or visit goape.com/groups and fill out a request form. A Go Ape representative will be able to get you all squared away.

One adult must supervise youth participants per lane. Youth participants are those age 10-15. That supervising adult can participate, but does not have to participate.

Guests must be at least 10 years of age. An adult must sign a waiver for all non-adult participants.

One hour. We have found that this is a good amount of time to throw some hatchets and enjoy your experience; however, if you would like more time (especially large groups), give us a call and we’ll set you up for multiple hours.

No, but check park regulations as some of our locations do allow food and beverages to be brought in. Please note that we do not allow alcohol consumption while participating in the activity.

No, we’ve got all the equipment you’ll need to strike the bullseye!

No way, everyone can throw an axe. They weigh about 2 lbs and are easy to throw. Hitting the target is more about technique than strength. Our instructors will also give you some tips to help improve your form.

Before Booking

We recommend that you book your Go Ape adventure online. If you experience any trouble booking online, we can also book you over the phone at 1-800-971-8271. When you are ready to book online or by phone, please be prepared to make a payment for the full amount at the time of booking. We also highly recommend that you book in advance as we tend to be very busy on weekends and holidays. Booking in advance will ensure that you have a spot available for your adventure.

Prices vary by age, location, and adventure. Choose a location to view local prices.

At Go Ape we are on a mission to help others live life adventurously. We offer discounts to qualifying individuals or groups to achieve that mission. Sign up for our email newsletter to receive the latest Go Ape news as well as exclusive discounts right to your inbox! For discounts that require a specified ID, we ask that Go Ape guests bring identification with them to the course for validation. We also offer discounts for groups. Please visit our Groups page to request a quote from our groups team.

Opening times vary by location and are influenced by daylight hours. We recommend that guests check availability in advance using the calendar on our online booking system. To view our calendar of availability, select your location from the Book Now page. Booking ahead is recommended to ensure your spot in the trees!

Go Ape has participant restrictions for age, height, weight, and adult supervision. Please reference our individual locations for more information.

Go Ape has participant restrictions for age, height, weight, and adult supervision. Please reference our individual locations for more information.

At Go Ape we use harnesses to make sure you’re nice and safe throughout your time on the course. The maximum waist measurement of the harness is 43 inches and the leg loops (which go around the top of your thighs) are 28 inches. If you’re unsure about the fit of the harness, feel free to come by the cabin before your booking time and we’ll help you try one on.

The Go Ape course does require a degree of physical fitness but if you can climb up a rope ladder you should be fine.

We strongly advise prospective guests with pre-existing medical conditions to confer with their doctor prior to booking a Go Ape Treetop Adventure. Our staff are not trained medical professionals and cannot assess the implications of Go Ape activity on your pre-existing condition. Please continue reading for more information regarding participating on our course with a disability.

Go Ape recommends that pregnant women do not take part on the course. However, we are not medical professionals, so we suggest that any pregnant guests seek their doctor’s advice before booking.

Please read this section and our Additional Support Guidelines if you have a disability and would like to know if you can still Go Ape.

At Go Ape, while we do have certain age, height, and weight restrictions for safety purposes, we welcome all persons who meet these criteria onto our courses. Given the degree of challenge on our courses, for some participants with special needs we require certain measures be put in place for a participant’s safety. This may mean that additional equipment and/or levels of supervision will be required for safe participation.

A fundamental requirement for all guests to participate is the ability to climb a rope ladder unaided. All participants are given a training session in the use of safety equipment and systems prior to going onto a course. It is vital that all participants are able to understand this training and be able to apply it throughout the course. A participant with a disability must assess whether or not they will be able to complete the course safely.

As always, safety is a top priority. While each participant is required to determine their own risk assessment, in certain circumstances it is necessary for Go Ape to impose legitimate safety requirements that are necessary for safe operation. As a result, we do have specific requirements for various disabilities that include having 1-2 escorts for each participant with a disability. Go Ape will not charge for these escorts that are above the standard supervision requirement. Moreover, in the event that at least 2 weeks’ notice is provided, Go Ape will attempt to provide sign-language interpreters and additional escorts if possible.

In any event, if you have a disability, please contact us at [email protected] to discuss your specific needs. In the event that you determine that you are physically unable or do not feel comfortable participating due to a disability, Go Ape is happy to provide a full refund.

We take the safety of our guests very seriously and we ensure that everyone who comes to Go Ape has the training and skills to complete a treetop activity or throw an axe without putting themselves or anyone else in danger. For the safety of everyone, we require all participants to read and sign our waiver before you Go Ape.

Go Ape participants will sign a waiver for themselves and anyone they are supervising. Learn more

If you are worried about your knees knocking and your arms trembling, you are not alone. Turns out Go Ape is a fantastic way to overcome your fears! We are extremely proud to have helped many of our guests conquer their fear of heights. Why not give it a try? Don’t let a fear of heights get in the way of an awesome new experience.

Preparing For Your Adventure

On average it takes between 2 and 3 hours to complete a Go Ape Treetop Adventure course. Go Ape Treetop Journey takes 1 hour. This can vary based on the size of your group and how busy a day it is at the course.

Although there is no time limit, a Treetop Adventure should take the average guest between 2 and 3 hours to complete. Go Ape does operate during daytime hours and everyone must complete the course and be safely back on the ground by sunset. We encourage you to go at your own pace. Our course etiquette recommends that you allow people to “pass” if you are moving at a slower pace. Whether you know you move fast, or like to take the slower route, a great tip is to book your adventure on a weekday or earlier in the day so there are fewer people ahead or behind you.

The Treetop Journey is an introduction to our high-ropes and zipline experience. As a result, we have designed the activity to be 1-hour long.

We recommend that you plan to arrive 10-15 minutes before your scheduled session time. This will ensure you have plenty of time to find your way through the park, park your car, complete any paperwork and use the restrooms before you start your adventure. You may want to increase that time on weekends and holidays when both the park and Go Ape experience increased traffic. If you arrive late and miss your adventure, or cancel day of, you are still charged for your session, so be sure to leave yourself some extra time.

In the Treetops:  For these outdoor activities, we encourage you to come in clothes you don’t mind getting a little dirty. We recommend participants check the weather before arriving and dress appropriately for the conditions. Closed toe and closed heel shoes are required. We recommend ankle-supporting boots, but sneakers are fine too. We do not allow participants to wear sandals, open-toed or slip-on shoes. Some participants like to wear gloves, especially if it’s cold or your hands are sensitive. Gloves are available for purchase at Go Ape. Long hair has to be tied back, waists covered and body piercings and jewelry removed or taped over. You may want to bring a change of clothing for the journey home.

For Throwing Axes:  There isn’t a dress code; however, we recommend wearing clothes that will give you the mobility to easily perform an overhead throw. We do not allow participants to wear sandals, open-toed or slip-on shoes.

Nope, save those trees! All guests in your group should complete their waiver online. A link to the waiver can be found in your reservation confirmation email. By completed this in advance you will save time when checking in for your Go Ape activity.

You may take cameras, phones, or any other device on the course as long as they are secured to you and tucked away to prevent them from getting caught or falling to the ground. Water is available on the course, but you may also bring a water bottle if it can be attached with a carabiner to your harness (please bring your own carabiner). We don’t recommend you bring a bag with you into the trees because they are bulky, but if you must bring a bag, it should fit closely to your body and may not interfere with the harness or related Go Ape gear.

We recommend using Google Maps for the most reliable directions to our courses. Search for “Go Ape” and the city destination.

There are restrooms on site where you can change before and/or after you finish your activity.

We can store small items such as keys and phones in our cabin, but we recommend that you leave larger items at home or safely locked in your car.

Go Ape is open rain or shine and the ultimate all-weather outdoor activity. If it’s extremely hot, we’ve got you covered, literally! On average it feels several degrees cooler under the forest canopy and we have water stations conveniently located throughout our courses. If you don’t want to climb in the rain, you are welcome to reschedule. We do monitor for snow, ice, lightning and high winds, and will close the course as necessary to keep guests safe. Refer to our cancellation policy for additional details.

Cancellation Policy

Cancellation or rescheduling requests must be made by contacting the booking line at 1-800-971-8271. Participants are responsible for ensuring that Go Ape receives the request.

Participants canceling 7 days or more prior to the reserved booking date will have the option of rescheduling the booking, receiving a gift card allowing them to reschedule at a later date, or a full monetary refund. Applicable non-refundable online transaction fees shall apply to all partial refunds of a booking. Participants canceling less than 7 days prior to the reserved booking date will not receive a monetary refund, but may reschedule the booking or receive a gift card allowing them to reschedule at a later date.

Participants that do not show for the reserved booking time without prior notice of cancellation or late arrival shall be subject to the NO-SHOW policy and will not be eligible for monetary refund, rescheduling, or other credit. The Cancellation Policy as set forth here is applicable to individual participants within a group booking.

Please note that groups with a booking contract shall be subject to the terms and conditions set forth in their contract. Cancellation and related details are set forth in applicable group booking contracts.

Additionally, bookings purchased through third-party vendors are subject to the terms and conditions, including cancellation policies, as set forth in their agreement with such third-party vendor.

In fairness to all guests, participants with reserved bookings who fail to show for their reserved booking time and provide no prior notice of cancellation are liable for the entire booking cost. The No-Show Policy is applicable to all participants, including individual participants within a group booking.

* No-shows are not eligible for monetary refund, credit, gift certificate, rescheduling of the event, or any other reimbursement. The entire booking cost will be forfeited.

In the event Go Ape needs to close prior to your booking, guests will have the option to reschedule the booking, receive a gift card to schedule at a later date, or a full monetary refund.

In the event Go Ape needs to close during your activity, guests will have the ability to reschedule for a full activity at a later date or receive a raincheck to schedule at a later date. Under the circumstances, no monetary refunds will be issued.

Contractual group bookings and bookings purchased through third-party vendors shall be subject to the terms and conditions set forth in their respective agreements, including terms related to cancellations on behalf of Go Ape.

Please view our Booking Terms and Conditions for more information.

Other

In the Treetops:  You will receive a safety briefing and training from a qualified instructor before you begin the course. After you’ve completed that safety briefing you’re fully empowered to swing through the trees. Although you will navigate the course without direct instructor supervision, our instructors are constantly patrolling the course to offer assistance and encouragement as needed.

For Throwing Axes:  You will receive a short safety briefing and training from a qualified instructor before you begin your activity. After you’ve completed that safety briefing, you can start throwing hatchets at the bullseye. An instructor will be monitoring the axe throwing lane throughout your experience.

Yes, we encourage Go Ape guests and other park users to view the course activity from the ground. There are trails below the course that are free of charge and open to the public. All are welcome to use these trails to watch their friends and family climb, swing and zipline through the trees. These are natural, unpaved trails, which may or ma​y not be suitable for wheelchair access depending on the durability of the wheelchair. ADA viewing areas area available as well.

Our Zipline & Adventure Parks provide the perfect setting for team building. On our treetop courses, groups work together to navigate obstacles, encouraging each other along the way. At select locations, Axe Throwing is also a great option for team bonding. Companies and organizations have found Go Ape to be a great activity to build camaraderie and have fun. We can also add facilitated team building games to any group outing. Check out our Team Building page for more info.

All Go Ape courses are insured at levels that typically exceed ACCT standards and applicable state regulations.

Food isn’t our specialty, but we do encourage feeding your tribe. Picnic shelters are available throughout the parks we call home on a first come first serve basis, or you may reserve ahead of time for a small fee. To inquire about shelters and other park amenities, please contact the park directly. You can find more information by visiting our park partner websites:

Delaware (Bear) – Delaware State Parks (Lums Pond State Park)

Illinois (Chicago) – The Forest Preserves of Cook County (Bemis Woods)

Indiana (Indianapolis) – Indy Parks and Recreation (Eagle Creek Park)

Maryland (Rockville) – Montgomery Parks (Rock Creek Regional Park)

Missouri (St. Louis) – Saint Louis County Parks and Recreation (Creve Coeur Park)

Missouri (Kansas City) – KC Parks and Recreation (Swope Park)

Nebraska (Ashland) – Nebraska Game and Parks Commission (Eugene T. Mahoney State Park)

North Carolina (Raleigh) – Wake County Parks and Recreation (Blue Jay Point County Park)

Ohio (Cleveland) – Cleveland Metroparks (Mill Stream Run Reservation)

Pennsylvania (Pittsburgh) – Allegheny County Parks (North Park)

South Carolina (North Myrtle Beach) – City of North Myrtle Beach (North Myrtle Beach Park & Sports Complex)

Tennessee (Memphis) – Shelby Farms Park Conservancy (Shelby Farms Park)

Texas (Plano) – Plano Parks & Recreation (Oak Point Park)

Virginia (Springfield) – Fairfax County Parks Authority (South Run Park)

Virginia (Williamsburg) – James City County Parks & Recreation (Freedom Park)