Frequently Asked Questions

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give us a call 1-800-971-8271, or or visit the Get In Touch page to submit a contact form.

Treetop Adventure

Treetop Adventure is a totally unique outdoor experience. Our courses take you on a 2-3-hour self-guided tour through the forest canopy. You will navigate suspended obstacles and ziplines leaving you feeling both accomplished and exhilarated. We start by equipping all guests with their safety gear and equipment, including harnesses, pulleys and carabiners. You will receive a comprehensive 30-minute safety briefing where you are trained on how to use the equipment and course etiquette. Once you have completed the safety brief you are free to enjoy an independent and self-paced adventure in the trees. Instructors are always on hand, regularly patrolling the forest if you have any questions or just need some tips on how to conquer an obstacle. All Go Ape Treetop Adventure courses are environmentally designed to integrate carefully with the local topography. This ensures that each Go Ape course offers guests a fresh experience with ziplines and crossings customized to the local environment.

Go Ape has participant restrictions for age, height, weight, and adult supervision. Exceptions cannot be made. Please reference our individual locations for more information.

Part of what makes Go Ape unique is that we offer a fully immersive forest experience, which means more than just ziplining. Our outdoor adventure experience includes having guests climb a rope ladder, stairs or a fisherman’s trap to access the course. While up in the trees you will cross multiple obstacles before reaching the zipline. You must complete the obstacles to reach each thrilling zipline!

Treetop Journey

Treetop Journey is a great adventure experience for explorers of all ages and abilities! Journey is a fun filled experience of tree-to-tree crossings, obstacles, and two ziplines at heights of 20 feet above the ground. The safety systems are designed so that participants stay attached the whole time they are in the trees and there is no need for them to move any safety lines. Participants only become unattached when back on the ground. We do require adult supervision, as noted below.

Our Treetop Journey courses are in an open forest environment. Our instructors will be attending to the guests in the trees, so in addition to having enough adults to comply with our supervision requirement, we recommend bringing additional supervisors to look after any non-participants or children who finish the course early.

Go Ape has participant restrictions for age, height, weight, and adult supervision. Exceptions cannot be made. Please reference our individual locations for more information.

Our Treetop Journey adventure includes having guests attach to a safety system and climb steps to access the course up in the trees and cross multiple obstacles before reaching the ziplines. As participants are attached the whole time, crossing the obstacles before reaching the ziplines is required.

Axe Throwing

Two lanes, each lane with two targets.

Eight people. We may be able to make an exception for groups. If you have more than eight people, please give us a call at 1-800-971-8271.

Yes, absolutely. Give us a call at 1-800-971-8271 or visit and fill out a request form. A Go Ape representative will be able to get you all squared away.

One adult must supervise youth participants per lane. Youth participants are those age 10-15. That supervising adult can participate, but does not have to participate.

Guests must be at least 10 years of age (16 years at our Chicago, IL location). An adult must sign a waiver for all non-adult participants. Closed toe, closed heel, fully enclosed shoes are required. For your safety, do NOT wear sandals, slip-ons, or any shoe where your foot or toes are partially exposed.

One hour. We have found that this is a good amount of time to throw some hatchets and enjoy your experience; however, if you would like more time (especially large groups), give us a call and we’ll set you up for multiple hours.

No, but check park regulations as some of our locations do allow food and beverages to be brought in. Please note that we do not allow alcohol consumption while participating in the activity.

No, we’ve got all the equipment you’ll need to strike the bullseye!

No way, everyone can throw an axe. They weigh about 2 lbs and are easy to throw. Hitting the target is more about technique than strength. Our instructors will also give you some tips to help improve your form.

Nights at Height

Imagine our Treetop Journey course, after dark. Sounds fun, right? Select nights throughout the year, Go Ape is staying open for adventure after sunset! Thrill seekers are invited to tackle our wobbly obstacles and epic ziplines after dark. This is a 1-hour activity with the course lit up at night that is sure to excite all your senses. We guarantee you’ve never experienced Go Ape like this before.

Our Treetop Journey courses are in an open forest environment. Our instructors will be attending to the guests in the trees, so in addition to having enough adults to comply with our supervision requirement, we recommend bringing additional supervisors to look after any non-participants or children who finish the course early.

Go Ape has participant restrictions for age, height, weight, and adult supervision. Exceptions cannot be made. Please reference our individual locations for more information.

Frights at Height

For a limited time in October, Go Ape offers Frights at Height, a scream-filled experience. Guests will find zombies, ghosts and ghouls hiding in dark corners of the Treetop Journey zipline and ropes course. This activity is not for the faint of heart. Thrill seekers are invited to tackle our wobbly obstacles and epic ziplines during a 1-hour gravity defying adventure after dark. This activity is available at select sites. Please click here for more information.

Frights at Height is open to all ages; however, it is highly recommended for ages 10+. Participants should prepare to be scared. This is not for the faint of heart.

Go Ape has participant restrictions for adult supervision, age, height, and weight. Exceptions cannot be made. Please reference our individual locations for more information.

Everyone has a different tolerance when it comes to being scared, but please visit prepared to be scared. Frights at Height includes the Treetop Journey experience but takes place at twilight or in the dark. In addition, guests should expect a mixture of frightening elements which may include scare actors in costume/character, animatronics, sounds, lights (possibly including strobe elements), fog machines, and more. For a “fright-lite” experience, we encourage guests to visit during the twilight hours, before it is pitch dark. Guests can also enjoy the Treetop Journey during the day, with Halloween themed decorations.

Yes, while we can’t promise that you won’t be scared, if you do not want our scare actors to approach you, please let our staff know when you check in for your experience. We can provide you with an easy way to alert our actors so that they avoid intentionally scaring you throughout your adventure.

If you would like to wear a costume, either to participate in one of our contests or just to get into the spirit, a few rules and restrictions:

If planning to wear your costume while participating in a Go Ape activity, please make sure your costume meets the following criteria. Costumes may not interfere with vision, ability to use hands, ability to hear (ex: no full coverage masks), or harness fit. Costumes may not cover feet. Shoes must be secure and fully enclosed, such as tennis shoes. No paint, glitter, or other materials that may get on equipment are permitted. No weapons of any kind, including fake, are permitted. No capes. All other safety rules and requirements must be followed. All costumes are subject to site discretion. We encourage you to bring a back-up set of clothes in case your costume is not deemed safe for the activity.

If not participating in a Go Ape activity, and just wearing a costume to visit our site, there are no restrictions other than to avoid any costumes that would be considered profane or offensive. If you plan to participate, we encourage you to bring a back-up set of clothes in case your costume is not deemed appropriate. All costumes are subject to site discretion.

All guests will be treated respectfully. You will not be touched by the scare actors, and we require that you return that consideration.

Yes. We take the safety of all guests and staff very seriously and we can and will ask you to leave if we feel it is necessary to maintain a safe and enjoyable attraction. We do not tolerate aggressive, belligerent or intrusive behavior, even in response to surprise or scare elements. You will be asked to leave if we observe that you are intoxicated or under the influence of drugs.

Forest EscAPE

We are set up similarly in that you and your team will work to discover clues and solve puzzles but, it’s waaaayyyy better! Why should we let walls confine our adventures? The great outdoors will be your playground during this experience.

No, we won’t try to scare or shock you. You are just working to beat the clock!

No, we take advantage of the natural outdoor, forest setting, similar to our Treetop activities.

You’ll receive a short, five-minute brief from your instructor before you get started. You have 60 minutes to EscAPE the Forest!

Yes, our instructors have clues and hints to help younger guests navigate the challenges as needed. Even so, some of the puzzles can be quite challenging, so we recommend for participants age 7+.

One adult is required to supervise youth participants per Forest EscAPE game. Youth participants are those age 15 and under. They can supervise as a participant or as a non-participant.

Only if you need them. We encourage you to try to solve the puzzles on your own, but your instructor will be there to offer clues if you need assistance.

Oh no! Don’t worry, you’ll still have a blast even if you can’t complete the mission. And we promise to let you out of the forest at the end regardless.

Wear comfortable clothing based on the weather. We recommend fully enclosed shoes, though they are not required.

You’ll only participate with your group, so make sure to pick your teammates wisely.

Before Booking

We recommend that you book your Go Ape adventure online. If you experience any trouble booking online, we can also book you over the phone at 1-800-971-8271. When ready to book online or by phone, both individual and group bookings should be prepared to make a payment for the full amount at the time of booking. We also highly recommend that you book in advance as we tend to be very busy on weekends and holidays. Booking in advance will ensure that you have a spot available for your adventure.

Prices vary by age, location, and adventure. Choose a location to view local prices.

At Go Ape we are on a mission to help others live life adventurously. We offer discounts to qualifying individuals or groups to achieve that mission. Sign up for our email newsletter to receive the latest Go Ape news as well as exclusive discounts right to your inbox! For discounts that require a specified ID, we ask that Go Ape guests bring identification with them to the course for validation. We also offer discounts for groups. Please visit our Groups page to request a quote from our groups team.

Opening times vary by location and are influenced by daylight hours. We recommend that guests check availability in advance using the calendar on our online booking system. To view our calendar of availability, select your location from the Book Now page. Booking ahead is recommended to ensure your spot in the trees!

Go Ape has participant restrictions for age, height, weight, and adult supervision. Please reference our individual locations for more information.

Go Ape has participant restrictions for age, height, weight, and adult supervision. Exceptions cannot be made. Please reference our individual locations for more information.

At Go Ape we use harnesses to make sure you’re nice and safe throughout your time on the course. The maximum waist measurement of the harness is 43 inches and the leg loops (which go around the top of your thighs) are 28 inches. If you’re unsure about the fit of the harness, feel free to come by the cabin before your booking time and we’ll help you try one on.

The Go Ape course does require a degree of physical fitness but if you can climb up a rope ladder you should be fine.

We strongly advise prospective guests with pre-existing medical conditions to confer with their doctor prior to booking a Go Ape Treetop Adventure. Our staff are not trained medical professionals and cannot assess the implications of Go Ape activity on your pre-existing condition. Please continue reading for more information regarding participating on our course with a disability.

Go Ape recommends that pregnant women do not take part on the course. However, we are not medical professionals, so we suggest that any pregnant guests seek their doctor’s advice before booking.

Please read this section and our Additional Support Guidelines if you have a disability and would like to know if you can still Go Ape.

At Go Ape, while we do have certain age, height, and weight restrictions for safety purposes, we welcome all persons who meet these criteria onto our courses. Given the degree of challenge on our courses, for some participants with special needs we require certain measures be put in place for a participant’s safety. This may mean that additional equipment and/or levels of supervision will be required for safe participation.

A fundamental requirement for all guests to participate is the ability to climb a rope ladder unaided. All participants are given a training session in the use of safety equipment and systems prior to going onto a course. It is vital that all participants are able to understand this training and be able to apply it throughout the course. A participant with a disability must assess whether or not they will be able to complete the course safely.

As always, safety is a top priority. While each participant is required to determine their own risk assessment, in certain circumstances it is necessary for Go Ape to impose legitimate safety requirements that are necessary for safe operation. As a result, we do have specific requirements for various disabilities that include having 1-2 escorts for each participant with a disability. Go Ape will not charge for these escorts that are above the standard supervision requirement. Moreover, in the event that at least 2 weeks’ notice is provided, Go Ape will attempt to provide sign-language interpreters and additional escorts if possible.

In any event, if you have a disability, please contact us at [email protected] to discuss your specific needs. In the event that you determine that you are physically unable or do not feel comfortable participating due to a disability, Go Ape is happy to provide a full refund.

We take the safety of our guests very seriously and we ensure that everyone who comes to Go Ape has the training and skills to complete a treetop activity or throw an axe without putting themselves or anyone else in danger. For the safety of everyone, we require all participants to read and sign our waiver before you Go Ape.

Go Ape participants will sign a waiver for themselves and anyone they are supervising. Learn more

If you are worried about your knees knocking and your arms trembling, you are not alone. Turns out Go Ape is a fantastic way to overcome your fears! We are extremely proud to have helped many of our guests conquer their fear of heights. Why not give it a try? Don’t let a fear of heights get in the way of an awesome new experience.

Preparing For Your Adventure

On average it takes between 2 and 3 hours to complete a Go Ape Treetop Adventure course. Go Ape Treetop Journey takes 1 hour. This can vary based on the size of your group and how busy a day it is at the course.

Although there is no time limit, a Treetop Adventure should take the average guest between 2 and 3 hours to complete. Go Ape does operate during daytime hours and everyone must complete the course and be safely back on the ground by sunset. We encourage you to go at your own pace. Our course etiquette recommends that you allow people to “pass” if you are moving at a slower pace. Whether you know you move fast, or like to take the slower route, a great tip is to book your adventure on a weekday or earlier in the day so there are fewer people ahead or behind you.

The Treetop Journey is an introduction to our high-ropes and zipline experience. As a result, we have designed it as a timed, 1-hour activity.

We recommend that you plan to arrive 10-15 minutes before your scheduled session time. This will ensure you have plenty of time to park your vehicle, find your way to our course, get checked in, and use the restrooms before you start your adventure. You may want to increase that time on weekends and holidays when both the park and Go Ape experience increased traffic. If you arrive late and miss your adventure, or cancel day of, you are still charged for your session, so be sure to leave yourself some extra time.

In the Treetops:  For these outdoor activities, we encourage you to come in clothes you don’t mind getting a little dirty. We recommend participants check the weather before arriving and dress appropriately for the conditions. Fully enclosed shoes are required. We recommend ankle-supporting boots, but sneakers are fine too. We do not allow participants to wear sandals, open-toed or slip-on shoes. Participants must wear gloves. Gloves can be brought from home or are available for purchase at Go Ape. Long hair has to be tied back, waists covered and body piercings and jewelry removed or taped over. Weighted clothing and any materials that would impact your ability to breathe are not permitted on our activities. Go Ape has the right to refuse any clothing that may compromise your safety. You may want to bring a change of clothing for the journey home.

For Throwing Axes:  There isn’t a dress code; however, we recommend wearing clothes that will give you the mobility to easily perform an overhead throw. We do not allow participants to wear sandals, open-toed or slip-on shoes.

Nope, save those trees! All guests in your group should complete their waiver online. A link to the waiver can be found in your reservation confirmation email. By completing this in advance you will save time when checking in for your Go Ape activity.

You may take cameras, phones, or any other device on the course as long as they are secured to you and tucked away to prevent them from getting caught or falling to the ground. Water is available on the course, but you may also bring a water bottle if it can be attached with a carabiner to your harness (please bring your own carabiner). We don’t recommend you bring a bag with you into the trees because they are bulky, but if you must bring a bag, it should fit closely to your body and may not interfere with the harness or related Go Ape gear. Gloves are required. They can be brought from home or purchased from Go Ape for $9.95 + tax.

We recommend using Google Maps for the most reliable directions to our courses. Search for “Go Ape” and the city destination.

There are restrooms on site where you can change before and/or after you finish your activity.

We can store small items such as keys and phones in our cabin, but we recommend that you leave larger items at home or safely locked in your car.

Go Ape is open rain or shine and the ultimate all-weather outdoor activity. If it’s extremely hot, we’ve got you covered, literally! On average it feels several degrees cooler under the forest canopy and we have water stations conveniently located throughout our courses. We do monitor for snow, ice, lightning and high winds, and will close the course as necessary to keep guests safe. Refer to our cancellation policy for additional details.

Cancellation Policy

Cancellation or rescheduling requests must be made by contacting the booking line at 1-800-971-8271. Participants are responsible for ensuring that Go Ape receives the request.

Participants canceling 7 days or more prior to the reserved booking date will have the option of rescheduling the booking, receiving a gift card allowing them to reschedule at a later date, or a full monetary refund. Applicable non-refundable online transaction fees shall apply to all partial refunds of a booking. Participants canceling less than 7 days prior to the reserved booking date will not receive a monetary refund, but may reschedule the booking or receive a gift card allowing them to reschedule at a later date. However, if canceling less than 48 hours prior to your scheduled booking, rescheduling the booking or receiving a gift card is subject to a FIVE DOLLAR ($5.00) administrative fee per ticket. This amount will be charged at the time of rescheduling or deducted from the refund gift card issued to the participant. No monetary refunds will be given for rescheduled bookings.

Participants that do not show for the reserved booking time without prior notice of cancellation or late arrival shall be subject to the NO-SHOW policy and will not be eligible for monetary refund, rescheduling, or other credit. The Cancellation Policy as set forth here is applicable to individual participants within a group booking.

Please note that groups with a booking contract shall be subject to the terms and conditions set forth in their contract. Cancellation and related details are set forth in applicable group booking contracts.

Additionally, bookings purchased through third-party vendors are subject to the terms and conditions, including cancellation policies, as set forth in their agreement with such third-party vendor.

In fairness to all guests, participants with reserved bookings who fail to show for their reserved booking time and provide no prior notice of cancellation are liable for the entire booking cost. The No-Show Policy is applicable to all participants, including individual participants within a group booking.

* No-shows are not eligible for monetary refund, credit, gift certificate, rescheduling of the event, or any other reimbursement. The entire booking cost will be forfeited.

In the event Go Ape needs to close prior to your booking, guests will have the option to reschedule the booking, receive a gift card to schedule at a later date, or a full monetary refund.

In the event Go Ape needs to close during your activity, guests will have the ability to reschedule for a full activity at a later date or receive a raincheck to schedule at a later date. Under the circumstances, no monetary refunds will be issued.

Contractual group bookings and bookings purchased through third-party vendors shall be subject to the terms and conditions set forth in their respective agreements, including terms related to cancellations on behalf of Go Ape.

Please view our Booking Terms and Conditions for more information.


In the Treetops:  You will receive a safety briefing and training from a qualified instructor before you begin the course. After you’ve completed that safety briefing you’re fully empowered to swing through the trees. Although you will navigate the course without direct instructor supervision, our instructors are constantly patrolling the course to offer assistance and encouragement as needed.

For Throwing Axes & EscAPE-ing the Forest:  You will receive a short safety briefing and training from a qualified instructor before you begin your activity. After you’ve completed that safety briefing, you can start your activity. An instructor will be monitoring your group throughout your experience.

Yes, we encourage Go Ape guests and other park users to view the course activity from the ground. There are trails below the course that are free of charge and open to the public. All are welcome to use these trails to watch their friends and family climb, swing and zipline through the trees. These are natural, unpaved trails, which may or ma​y not be suitable for wheelchair access depending on the durability of the wheelchair. ADA viewing areas are available as well.

Our Zipline & Adventure Parks provide the perfect setting for team building. On our treetop courses, groups work together to navigate obstacles, encouraging each other along the way. At select locations, Axe Throwing is also a great option for team bonding. Companies and organizations have found Go Ape to be a great activity to build camaraderie and have fun. We can also add facilitated team building games to any group outing. Check out our Team Building page for more info.

All Go Ape courses are insured at levels that typically exceed ACCT standards and applicable state regulations.

Food isn’t our specialty, but we do encourage feeding your squad. Picnic shelters are available throughout the parks we call home on a first come first serve basis, or you may reserve ahead of time for a small fee. To inquire about shelters and other park amenities, please contact the park directly. You can find more information by visiting our park partner websites:

Delaware (Bear) – Delaware State Parks (Lums Pond State Park)

Illinois (Chicago) – The Forest Preserves of Cook County (Bemis Woods)

Indiana (Indianapolis) – Indy Parks and Recreation (Eagle Creek Park)

Maryland (Rockville) – Montgomery Parks (Rock Creek Regional Park)

Missouri (St. Louis) – Saint Louis County Parks and Recreation (Creve Coeur Park)

Missouri (Kansas City) – KC Parks and Recreation (Swope Park)

Nebraska (Ashland) – Nebraska Game and Parks Commission (Eugene T. Mahoney State Park)

North Carolina (Raleigh) – Wake County Parks and Recreation (Blue Jay Point County Park)

Ohio (Cleveland) – Cleveland Metroparks (Mill Stream Run Reservation)

Pennsylvania (Pittsburgh) – Allegheny County Parks (North Park)

Tennessee (Memphis) – Shelby Farms Park Conservancy (Shelby Farms Park)

Texas (Plano) – Plano Parks & Recreation (Oak Point Park)

Virginia (Springfield) – Fairfax County Parks Authority (South Run Park)

Virginia (Williamsburg) – James City County Parks & Recreation (Freedom Park)