Frequently Asked Questions

Got a question? Click a link below to jump to that section. If you still haven’t found the answer, give us a call 1-800-971-8271, or send an email to [email protected].

Activities

Booking Process


Treetop Adventure

What is Go Ape Treetop Adventure?

Treetop Adventure is a totally unique outdoor experience. Our courses take you on a 2-3-hour self-guided tour through the forest canopy. You will navigate suspended obstacles and ziplines leaving you feeling both accomplished and exhilarated. We start by equipping all guests with their safety gear and equipment, including harnesses, pulleys and carabiners. You will receive a comprehensive 30-minute safety briefing where you are trained on how to use the equipment and course etiquette. Once you have completed the safety brief you are free to enjoy an independent and self-paced adventure in the trees. Instructors are always on hand, regularly patrolling the forest if you have any questions or just need some tips on how to conquer an obstacle. All Go Ape Treetop Adventure courses are environmentally designed to integrate carefully with the local topography. This ensures that each Go Ape course offers guests a fresh experience with ziplines and crossings customized to the local environment.

What are the age and height requirements?

Go Ape has participant restrictions for age, height, weight, and adult supervision. Exceptions cannot be made. Please reference our individual locations for more information.

Can I zipline without going through the obstacles?

Part of what makes Go Ape unique is that we offer a fully immersive forest experience, which means more than just ziplining. Our outdoor adventure experience includes having guests climb a rope ladder, stairs or a fisherman’s trap to access the course. While up in the trees you will cross multiple obstacles before reaching the zipline. You must complete the obstacles to reach each thrilling zipline!

Treetop Journey

What Is Go Ape Treetop Journey?

Treetop Journey is a great adventure experience for explorers of all ages and abilities! Journey is a fun filled experience of tree-to-tree crossings, obstacles, and two ziplines at heights of 20 feet above the ground. The safety systems are designed so that participants stay attached the whole time they are in the trees and there is no need for them to move any safety lines. Participants only become unattached when back on the ground. We do require adult supervision, as noted below.

How many adults are required?

Our Treetop Journey courses are in an open forest environment. Our instructors will be attending to the guests in the trees, so in addition to having enough adults to comply with our supervision requirement, we recommend bringing additional supervisors to look after any non-participants or children who finish the course early.

What are the age and height requirements?

Go Ape has participant restrictions for age, height, weight, and adult supervision. Exceptions cannot be made. Please reference our individual locations for more information.

Can I zipline without going through the obstacles?

Our Treetop Journey adventure includes having guests attach to a safety system and climb steps to access the course up in the trees and cross multiple obstacles before reaching the ziplines. As participants are attached the whole time, crossing the obstacles before reaching the ziplines is required.

Axe Throwing

How many lanes are there at each location?

Two lanes, each lane with two targets.

How many people can participate on each lane at a time?

Eight people. We may be able to make an exception for groups. If you have more than eight people, please give us a call at 1-800-971-8271.

Can I rent a private lane?

Yes, absolutely. Give us a call at 1-800-971-8271 or visit goape.com/groups and fill out a request form. A Go Ape representative will be able to get you all squared away.

Can anyone participate? Are there supervision requirements?

One adult must supervise youth participants per lane. Youth participants are those age 10-15. That supervising adult can participate, but doesnot have to participate.

Any other restrictions?

Guests must be at least 10 years of age (16 years at our Chicago, IL location). An adult must sign a waiver for all non-adult participants. Closed toe, closed heel, fully enclosed shoes are required. For your safety, do NOT wear sandals, slip-ons, or any shoe where your foot or toes are partially exposed.

How long is my Axe Throwing experience?

One hour. We have found that this is a good amount of time to throw some hatchets and enjoy your experience; however, if you would like more time (especially large groups), give us a call and we’ll set you up for multiple hours.

Do you serve food or alcohol?

No, but check park regulations as some of our locations do allow food and beverages to be brought in. Please note that we do not allow alcohol consumption while participating in the activity.

Can I bring my own axes?

No, we’ve got all the equipment you’ll need to strike the bullseye!

Is it difficult? Do I need to be strong like a lumberjack?

No way, everyone can throw an axe. They weigh about 2 lbs and are easy to throw. Hitting the target is more about technique than strength. Our instructors will also give you some tips to help improve your form.

Nights at Height

What is Go Ape Nights at Height?

Imagine our Treetop Journey course, after dark. Sounds fun, right? Select nights throughout the year, Go Ape is staying open for adventure after sunset! Thrill seekers are invited to tackle our wobbly obstacles and epic ziplines after dark. This is a 1-hour activity with the course lit up at night that is sure to excite all your senses. We guarantee you’ve never experienced Go Ape like this before.

How many adults are required?

Our Treetop Journey courses are in an open forest environment. Our instructors will be attending to the guests in the trees, so in addition to having enough adults to comply with our supervision requirement, we recommend bringing additional supervisors to look after any non-participants or children who finish the course early.

What are the age and height requirements?

Go Ape has participant restrictions for age, height, weight, and adult supervision. Exceptions cannot be made. Please reference our individual locations for more information.

Frights at Height

What is Go Ape Frights at Height?

For a limited time in September & October, Go Ape offers Frights at Height, a scream-filled experience. Guests will find zombies, ghosts and ghouls hiding in dark corners of the Treetop Journey zipline and ropes course. This activity is not for the faint of heart. Thrill seekers are invited to tackle our wobbly obstacles and epic ziplines during a 1-hour gravity defying adventure after dark. This activity is available at select sites. Please click here for more information.

Can anyone participate?

Frights at Height is open to all ages; however, it is highly recommended for ages 10+. Participants should prepare to be scared. This is not for the faint of heart.

What are the supervision requirements? Any other restrictions (age, weight, height)?

Go Ape has participant restrictions for adult supervision, age, height, and weight. Exceptions cannot be made. Please reference our individual locations for more information.

How scary is Frights at Height?

Everyone has a different tolerance when it comes to being scared, but please visit prepared to be scared. Frights at Height includes the Treetop Journey experience but takes place at twilight or in the dark. In addition, guests should expect a mixture of frightening elements which may include scare actors in costume/character, animatronics, sounds, lights (possibly including strobe elements), fog machines, and more. For a “fright-lite” experience, we encourage guests to visit during the twilight hours, before it is pitch dark. Guests can also enjoy the Treetop Journey during the day, with Halloween themed decorations.

Can I choose NOT to be scared?

Yes, while we can’t promise that you won’t be scared, if you do not want our scare actors to approach you, please let our staff know when you check in for your experience. We can provide you with an easy way to alert our actors so that they avoid intentionally scaring you throughout your adventure.

Can I wear my own costume?

If you would like to wear a costume, either to participate in one of our contests or just to get into the spirit, a few rules and restrictions: If planning to wear your costume while participating in a Go Ape activity, please make sure your costume meets the following criteria. Costumes may not interfere with vision, ability to use hands, ability to hear (ex: no full coverage masks), or harness fit. Costumes may not cover feet. Shoes must be secure and fully enclosed, such as tennis shoes. No paint, glitter, or other materials that may get on equipment are permitted. No weapons of any kind, including fake, are permitted. No capes. All other safety rules and requirements must be followed. All costumes are subject to site discretion. We encourage you to bring a back-up set of clothes in case your costume is not deemed safe for the activity. If not participating in a Go Ape activity, and just wearing a costume to visit our site, there are no restrictions other than to avoid any costumes that would be considered profane or offensive. If you plan to participate, we encourage you to bring a back-up set of clothes in case your costume is not deemed appropriate. All costumes are subject to site discretion.

Will the scare actors be in contact with me?

All guests will be treated respectfully. You will not be touched by the scare actors, and we require that you return that consideration.

Is there a code of conduct? Can I be asked to leave?

Yes. We take the safety of all guests and staff very seriously and we can and will ask you to leave if we feel it is necessary to maintain a safe and enjoyable attraction. We do not tolerate aggressive, belligerent or intrusive behavior, even in response to surprise or scare elements. You will be asked to leave if we observe that you are intoxicated or under the influence of drugs.

Haunted Trails

What is Go Ape Haunted Trails?

For a limited time in September & October, Go Ape offers Haunted Trails at select locations. Our ground-based scare trail takes you on a hike through cursed woods, where every turn holds unfathomable evil that will send shivers down your spine. Haunted Trails promises an unforgettable adventure that will keep you on high alert as you face the scariest creatures imaginable head-on. Please click here for more information.

Can anyone participate?

Haunted Trails is open to all ages; however, it is highly recommended for ages 10+. Participants should prepare to be scared. This is not for the faint of heart.

What are the supervision requirements? Any other restrictions (age, weight, height)?

Go Ape has participant restrictions for adult supervision. Exceptions cannot be made. Please reference our individual locations for more information.

How scary is Frights at Height?

Everyone has a different tolerance when it comes to being scared, but please visit prepared to be scared. We mean really scared. You will be walking through woods in the pitch dark with creatures jumping out unexpectedly. Guests should expect a mixture of frightening elements which may include scare actors in costume/character, animatronics, sounds, lights (possibly including strobe elements), fog machines, and more. For a “fright-lite” experience, we encourage guests to visit during the twilight hours, before it is pitch dark. Guests can also enjoy our daytime activities, with Halloween themed decorations.

Can I choose NOT to be scared?

If you participate, our scare actors will attempt to scare you; however, if at any time during the experience you are too scared to continue, alert your guide or another staff member and they will help you end the activity. If you don’t want to be scared from the start, it’s best not to participate. No refunds if scared and need to end your experience early.

Can I wear my own costume?

If you would like to wear a costume, either to participate in one of our contests or just to get into the spirit, a few rules and restrictions:

If planning to wear your costume while participating in a Go Ape activity, please make sure your costume meets the following criteria. Costumes may not interfere with vision, ability to use hands, ability to hear (ex: no full coverage masks), or harness fit (if participating in a Treetop experience). Costumes may not cover feet. Shoes must be secure and fully enclosed, such as tennis shoes. No paint, glitter, or other materials that may get on equipment are permitted. No weapons of any kind, including fake, are permitted. No capes. All other safety rules and requirements must be followed. All costumes are subject to site discretion. We encourage you to bring a back-up set of clothes in case your costume is not deemed safe for the activity.

If not participating in a Go Ape activity, and just wearing a costume to visit our site, there are no restrictions other than to avoid any costumes that would be considered profane or offensive. If you plan to participate, we encourage you to bring a back-up set of clothes in case your costume is not deemed appropriate. All costumes are subject to site discretion.

Will the scare actors be in contact with me?

All guests will be treated respectfully. You will not be touched by the scare actors, and we require that you return that consideration.

Is there a code of conduct? Can I be asked to leave?

Yes. We take the safety of all guests and staff very seriously and we can and will ask you to leave if we feel it is necessary to maintain a safe and enjoyable attraction. We do not tolerate aggressive, belligerent or intrusive behavior, even in response to surprise or scare elements. You will be asked to leave if we observe that you are intoxicated or under the influence of drugs.

Forest EscAPE

Is this similar to an indoor escape room?

We are set up similarly in that you and your team will work to discover clues and solve puzzles but, it’s waaaayyyy better! Why should we let walls confine our adventures? The great outdoors will be your playground during this experience.

Is it scary?

No, we won’t try to scare or shock you. You are just working to beat the clock!

Are there any stage effects used?

No, we take advantage of the natural outdoor, forest setting, similar to our Treetop activities.

How long will it take?

You’ll receive a short, five-minute brief from your instructor before you get started. You have 60 minutes to EscAPE the Forest!

Is it good for kids?

Yes, our instructors have clues and hints to help younger guests navigate the challenges as needed. Even so, some of the puzzles can be quite challenging, so we recommend for participants age 7+.

Are there supervision requirements?

One adult is required to supervise youth participants per Forest EscAPE game. Youth participants are those age 15 and under. They can supervise as a participant or as a non-participant.

Do we get clues?

Only if you need them. We encourage you to try to solve the puzzles on your own, but your instructor will be there to offer clues if you need assistance.

What if we don’t escape?

Oh no! Don’t worry, you’ll still have a blast even if you can’t complete the mission. And we promise to let you out of the forest at the end regardless.

What should we wear?

Wear comfortable clothing based on the weather. We recommend fully enclosed shoes, though they are not required.

Are we participating with other guests or just our group?

You’ll only participate with your group, so make sure to pick your teammates wisely.

Birthday Parties

Can I add climbers after I book the party?

Yes, contact our enterprise team at 1.800.971.8271.

Is the birthday child included in the count?

Yes, please include all participants – including the birthday child – in your count.

Can I rent a picnic shelter or a party room?

Yes! We have picnic tables available for free for all birthday parties – just remember to add them to your reservation. Some parks have additional resources, such as pavilions, shelters, or park buildings. To inquire about shelters and other park amenities, please contact the park directly. You can find more information by visiting our park partner websites: Delaware (Bear) – Delaware State Parks (Lums Pond State Park) Illinois (Chicago) – The Forest Preserves of Cook County (Bemis Woods) Indiana (Indianapolis) – Indy Parks and Recreation (Eagle Creek Park) Maryland (Rockville) – Montgomery Parks (Rock Creek Regional Park) Missouri (St. Louis) – Saint Louis County Parks and Recreation (Creve Coeur Park) Missouri (Kansas City) – KC Parks and Recreation (Swope Park) Nebraska (Ashland) – Nebraska Game and Parks Commission (Eugene T. Mahoney State Park) North Carolina (Raleigh) – Wake County Parks and Recreation (Blue Jay Point County Park) Ohio (Cleveland) – Cleveland Metroparks (Mill Stream Run Reservation) Pennsylvania (Pittsburgh) – Allegheny County Parks (North Park) Tennessee (Memphis) – Shelby Farms Park Conservancy (Shelby Farms Park) Texas (Plano) – Plano Parks & Recreation (Oak Point Park) Virginia (Springfield) – Fairfax County Parks Authority (South Run Park) Virginia (Williamsburg) – James City County Parks & Recreation (Freedom Park)

When should everyone arrive for the party?

All participants will need to arrive 15-30 minutes prior to your party start time. This allows time for the entire group to get through check-in, verifying waivers and storing any personal items.

Who should I include in my Birthday package?

Anyone who wants to participate and have access to the course. If anyone just wants to observe the fun or watch from the ground, they don’t need to be a participant.

Can my friends & family watch from the ground?

Yes, we encourage Go Ape guests and other park users to view the course activity from the ground. There are trails below the course that are free of charge and open to the public. All are welcome to use these trails to watch their friends and family climb, swing and zipline through the trees. These are natural, unpaved trails, which may or may not be suitable for wheelchair access depending on the durability of the wheelchair. ADA viewing areas are available as well.

What are the age and height requirements?

Go Ape has participant restrictions for age, height, weight, and adult supervision. Exceptions cannot be made. Please reference our individual locations for more information.

Who needs waivers and how do we sign?

All participants need a signed waiver. Waivers can be completed online before your party by clicking here.

What is your cancellation policy?

Cancellation or rescheduling requests must be made by contacting the booking line at 1-800-971-8271. Participants are responsible for ensuring that Go Ape receives the request.

What happens in bad weather?

Go Ape is open rain or shine and the ultimate all-weather outdoor activity. If it’s extremely hot, we’ve got you covered, literally! On average it feels several degrees cooler under the forest canopy, and we have water stations conveniently located throughout our courses. We do monitor for snow, ice, lightning, and high winds, and will close the course as necessary to keep guests safe. Refer to our cancellation policy for additional details.

Do You Have Food?

Go Ape has partnered with local pizza places to be able to offer pizza as an add-on option to your birthday party. Additional, Go Ape offers light concessions (water, Gatorade, chips, etc.) at the check-in cabin. You are also welcome to bring food with you or have it catered/delivered. Food can be enjoyed before or after your aerial ropes course and zipline adventure. For safety reasons, food can not be eaten while wearing a Go Ape course harness.

Birthday parties can add picnic table reservations at time of booking. If our picnic tables are already reserved, Picnic shelters are available throughout the parks we call home on a first come first serve basis, or you may reserve ahead of time through the park. To inquire about shelters and other park amenities, please contact the park directly or learn more.

How do I book a kids birthday party?

To reserve your birthday party on our website, click the “book now” button or click here. From here, choose your location and follow the steps through to bundle activities, gifts, souvenirs, and any applicable food until you add to cart and see the payment page.

Alternatively, you can call our Guest Experience team at 1-800-971-8271.and we’ll be happy to help.

Do you offer party packages?

Yes! Our Birthday Party Bundles allow you the flexibility to add any activities, gifts, goodie bags, food, and any other add-ons to give you a unique, custom birthday party experience – but without the planning stresses.

How much does an outdoor children’s birthday party cost?

Prices vary by location and by what you choose to add to your bundle. You are welcome to begin bundling your perfect party to see pricing. Your party will not be reserved until payment is received, so you can test and trial different options worry-free. Just remember to pay when you’re done to reserve your date and time!

What is included within a goodie bag?

Goodie bags vary by age and availability, but an example can be seen here

When is Go Ape open?

For our most up-to-date availability, we recommend clicking the “book now” function on our website. Our booking calendar is updated automatically, so the dates and times available will be our current availability. Begin bundling your party and you will be able to see availability per activity.

There aren’t enough free slots when I want to book my child’s birthday party. What should I do?

For the aerial ropes courses and ziplining adventures, you can book the session before or after. We will ensure that your party can participate in their adventure together. Large groups may be split into separate, short training sessions, but will reunite quickly on the ropes course.

Is the date you’re interested in not available? Not a problem! We’d be happy to discuss options. Contact us at [email protected].

Do you offer discounts for children’s birthday party bookings?

Book a birthday party here and receive discounts on applicable activities, gifts, and souvenirs.

I need to change my reservation (date, time, etc.). Can I do this?

Absolutely. We understand that planning a birthday party can be a stressful experience, and sometimes plans and party sizes change. If you are changing your booking more than 48 hours in advance, contact our Guest Experience team at [email protected] or call us at 1-800-971-8271.

Can I reserve a date or time before paying, and do you offer a deposit plan?

We require full payment to reserve a date and time for your party. However, our terms and conditions provide flexibility, so you can receive a full refund if you have to cancel more than 7 days ahead of your birthday party. Participants canceling less than 7 days prior to the reserved booking date will not receive a monetary refund but may reschedule the booking or receive a gift card allowing them to reschedule at a later date. We can adjust dates, times, and guest numbers leading up to your party – just give us a call at 1-800-971-8271. Our full terms and conditions can be found here (Go Ape | Zipline & Treetop Adventures | Terms and Conditions)

Before Booking

How do I book my Go Ape adventure?

All participants need a signed waiver. Waivers can be completed online before your party. They will be emailed to your directly as soon as your reserve your birthday party.

What are Go Ape’s prices?

Prices vary by age, location, and adventure. Choose a location to view local prices.

Do you offer discounts?

At Go Ape we are on a mission to help others live life adventurously. We offer discounts to qualifying individuals or groups to achieve that mission. Sign up for our email newsletter to receive the latest Go Ape news as well as exclusive discounts right to your inbox! For discounts that require a specified ID, we ask that Go Ape guests bring identification with them to the course for validation. We also offer discounts for groups. Please visit our Groups page to request a quote from our groups team.

When is Go Ape open?

Opening times vary by location and are influenced by daylight hours. We recommend that guests check availability in advance using the calendar on our online booking system. To view our calendar of availability, select your location from the Book Now page. Booking ahead is recommended to ensure your spot in the trees!

Are there age, height, or weight restrictions?

Go Ape has participant restrictions for age, height, weight, and adult supervision. Please reference our individual locations for more information.

What are the supervision requirements at Go Ape?

Go Ape has participant restrictions for age, height, weight, and adult supervision. Exceptions cannot be made. Please reference our individual locations for more information.

Will the harness fit me?

At Go Ape we use harnesses to make sure you’re nice and safe throughout your time on the course. The maximum waist measurement of the harness is 43 inches and the leg loops (which go around the top of your thighs) are 28 inches. If you’re unsure about the fit of the harness, feel free to come by the cabin before your booking time and we’ll help you try one on.

Are there other physical restrictions?

The Go Ape course does require a degree of physical fitness but if you can climb up a rope ladder you should be fine.

Can I do the course if I have a pre-existing medical condition?

We strongly advise prospective guests with pre-existing medical conditions to confer with their doctor prior to booking a Go Ape Treetop Adventure. Our staff are not trained medical professionals and cannot assess the implications of Go Ape activity on your pre-existing condition. Please continue reading for more information regarding participating on our course with a disability.

Can I do the course if I’m pregnant?

Go Ape recommends that pregnant women do not take part on the course. However, we are not medical professionals, so we suggest that any pregnant guests seek their doctor’s advice before booking.

Can I Go Ape if I am a person with a disability?

Please read this section and our Additional Support Guidelines if you have a disability and would like to know if you can still Go Ape. At Go Ape, while we do have certain age, height, and weight restrictions for safety purposes, we welcome all persons who meet these criteria onto our courses. Given the degree of challenge on our courses, for some participants with special needs we require certain measures be put in place for a participant’s safety. This may mean that additional equipment and/or levels of supervision will be required for safe participation. A fundamental requirement for all guests to participate is the ability to climb a rope ladder unaided. All participants are given a training session in the use of safety equipment and systems prior to going onto a course. It is vital that all participants are able to understand this training and be able to apply it throughout the course. A participant with a disability must assess whether or not they will be able to complete the course safely. As always, safety is a top priority. While each participant is required to determine their own risk assessment, in certain circumstances it is necessary for Go Ape to impose legitimate safety requirements that are necessary for safe operation. As a result, we do have specific requirements for various disabilities that include having 1-2 escorts for each participant with a disability. Go Ape will not charge for these escorts that are above the standard supervision requirement. Moreover, in the event that at least 2 weeks’ notice is provided, Go Ape will attempt to provide sign-language interpreters and additional escorts if possible. In any event, if you have a disability, please contact us at [email protected] to discuss your specific needs. In the event that you determine that you are physically unable or do not feel comfortable participating due to a disability, Go Ape is happy to provide a full refund.

Is it safe?

We take the safety of our guests very seriously and we ensure that everyone who comes to Go Ape has the training and skills to complete a treetop activity or throw an axe without putting themselves or anyone else in danger. For the safety of everyone, we require all participants to read and sign our waiver before you Go Ape.

Will I need to sign a waiver?

Go Ape participants will sign a waiver for themselves and anyone they are supervising. Learn more

What if I’m afraid of heights?

If you are worried about your knees knocking and your arms trembling, you are not alone. Turns out Go Ape is a fantastic way to overcome your fears! We are extremely proud to have helped many of our guests conquer their fear of heights. Why not give it a try? Don’t let a fear of heights get in the way of an awesome new experience.

Preparing For Your Adventure

How long does it take to complete the Treetop Adventure or Journey course?

On average it takes between 2 and 3 hours to complete a Go Ape Treetop Adventure course. Go Ape Treetop Journey takes 1 hour. This can vary based on the size of your group and how busy a day it is at the course.

Is there a time limit to complete the Treetop Adventure or Treetop Journey course?

At most of our courses there is no time limit; however, the Treetop Adventure at our Arlington and Sugar Land-Houston locations are set up as a timed, 3-hour experience. A Treetop Adventure should take the average guest between 2 and 3 hours to complete. Go Ape does operate during daytime hours and everyone must complete the course and be safely back on the ground by sunset. We encourage you to go at your own pace. Our course etiquette recommends that you allow people to “pass” if you are moving at a slower pace. Whether you know you move fast, or like to take the slower route, a great tip is to book your adventure on a weekday or earlier in the day so there are fewer people ahead or behind you. The Treetop Journey is an introduction to our high-ropes and zipline experience. As a result, we have designed it as a timed, 1-hour activity.

When do I need to arrive?

We recommend that you plan to arrive 10-15 minutes before your scheduled session time. This will ensure you have plenty of time to park your vehicle, find your way to our course, get checked in, and use the restrooms before you start your adventure. You may want to increase that time on weekends and holidays when both the park and Go Ape experience increased traffic. If you arrive late and miss your adventure, or cancel day of, you are still charged for your session, so be sure to leave yourself some extra time.

What should I wear on my Go Ape adventure?

In the Treetops:  For these outdoor activities, we encourage you to come in clothes you don’t mind getting a little dirty. We recommend participants check the weather before arriving and dress appropriately for the conditions. Fully enclosed shoes are required. We recommend ankle-supporting boots, but sneakers are fine too. We do not allow participants to wear sandals, open-toed or slip-on shoes. Participants must wear gloves. Gloves can be brought from home or are available for purchase at Go Ape. Long hair has to be tied back, waists covered and body piercings and jewelry removed or taped over. Weighted clothing and any materials that would impact your ability to breathe are not permitted on our activities. Go Ape has the right to refuse any clothing that may compromise your safety. You may want to bring a change of clothing for the journey home. For Throwing Axes:  There isn’t a dress code; however, we recommend wearing clothes that will give you the mobility to easily perform an overhead throw. We do not allow participants to wear sandals, open-toed or slip-on shoes.

Do I need to bring any paperwork?

Nope, save those trees! All guests in your group should complete their waiver online. A link to the waiver can be found in your reservation confirmation email. By completing this in advance you will save time when checking in for your Go Ape activity.

What should I bring with me?

To prevent accidental drops, you may take cameras, phones, or any other device on the course with you as long as they are securely attached in a quick-release holder to prevent accidents and injuries. Go Ape locations have phone holders available on site for purchase* that will keep you and others safe while in the trees. Water is available on the course, but you may also bring a water bottle if it can be attached with a carabiner to your harness (please bring your own carabiner). We don’t recommend you bring a bag with you into the trees because they are bulky, but if you must bring a bag, it should fit closely to your body and may not interfere with the harness or related Go Ape gear. Gloves are required. They can be brought from home or purchased from Go Ape for $9.95 + tax. *subject to availability

How do I get to Go Ape?

We recommend using Google Maps for the most reliable directions to our courses. Search for “Go Ape” and the city destination.

Are there changing facilities onsite?

There are restrooms on site where you can change before and/or after you finish your activity.

Is there a place to store personal items?

We can store small items such as keys and phones in our cabin, but we recommend that you leave larger items at home or safely locked in your car.

What happens in bad weather?

Go Ape is open rain or shine and the ultimate all-weather outdoor activity. If it’s extremely hot, we’ve got you covered, literally! On average it feels several degrees cooler under the forest canopy and we have water stations conveniently located throughout our courses. We do monitor for snow, ice, lightning and high winds, and will close the course as necessary to keep guests safe. Refer to our cancellation policy for additional details.

Cancellation Policy

CANCELLATION POLICY

Cancellation or rescheduling requests must be made by contacting the booking line at 1-800-971-8271. Participants are responsible for ensuring that Go Ape receives the request. Participants canceling 7 days or more prior to the reserved booking date will have the option of rescheduling the booking, receiving a gift card allowing them to reschedule at a later date, or a full monetary refund. Applicable non-refundable online transaction fees shall apply to all partial refunds of a booking. Participants canceling less than 7 days prior to the reserved booking date will not receive a monetary refund, but may reschedule the booking or receive a gift card allowing them to reschedule at a later date. However, if canceling less than 48 hours prior to your scheduled booking, rescheduling the booking or receiving a gift card is subject to a FIVE DOLLAR ($5.00) administrative fee per ticket. This amount will be charged at the time of rescheduling or deducted from the refund gift card issued to the participant. No monetary refunds will be given for rescheduled bookings. Participants that do not show for the reserved booking time without prior notice of cancellation or late arrival shall be subject to the NO-SHOW policy and will not be eligible for monetary refund, rescheduling, or other credit. The Cancellation Policy as set forth here is applicable to individual participants within a group booking. Please note that groups with a booking contract shall be subject to the terms and conditions set forth in their contract. Cancellation and related details are set forth in applicable group booking contracts. Additionally, bookings purchased through third-party vendors are subject to the terms and conditions, including cancellation policies, as set forth in their agreement with such third-party vendor.

NO-SHOW POLICY

In fairness to all guests, participants with reserved bookings who fail to show for their reserved booking time and provide no prior notice of cancellation are liable for the entire booking cost. The No-Show Policy is applicable to all participants, including individual participants within a group booking. * No-shows are not eligible for monetary refund, credit, gift certificate, rescheduling of the event, or any other reimbursement. The entire booking cost will be forfeited.

CANCELLATIONS ON BEHALF OF GO APE

In the event Go Ape needs to close prior to your booking, guests will have the option to reschedule the booking, receive a gift card to schedule at a later date, or a full monetary refund.

In the event Go Ape needs to close during your activity, guests will have the ability to reschedule for a full activity at a later date or receive a raincheck to schedule at a later date. Under the circumstances, no monetary refunds will be issued.

Contractual group bookings and bookings purchased through third-party vendors shall be subject to the terms and conditions set forth in their respective agreements, including terms related to cancellations on behalf of Go Ape. Please view our Booking Terms and Conditions for more information.

Other

Is there an instructor with you?

In the Treetops:  You will receive a safety briefing and training from a qualified instructor before you begin the course. After you’ve completed that safety briefing you’re fully empowered to swing through the trees. Although you will navigate the course without direct instructor supervision, our instructors are constantly patrolling the course to offer assistance and encouragement as needed.

For Throwing Axes & EscAPE-ing the Forest:  You will receive a short safety briefing and training from a qualified instructor before you begin your activity. After you’ve completed that safety briefing, you can start your activity. An instructor will be monitoring your group throughout your experience.

Can my friends & family watch from the ground?

Yes, we encourage Go Ape guests and other park users to view the course activity from the ground. There are trails below the course that are free of charge and open to the public. All are welcome to use these trails to watch their friends and family climb, swing and zipline through the trees. These are natural, unpaved trails, which may or ma​y not be suitable for wheelchair access depending on the durability of the wheelchair. ADA viewing areas are available as well.

Do you offer team building?

Our Zipline & Adventure Parks provide the perfect setting for team building. On our treetop courses, groups work together to navigate obstacles, encouraging each other along the way. At select locations, Axe Throwing is also a great option for team bonding. Companies and organizations have found Go Ape to be a great activity to build camaraderie and have fun. We can also add facilitated team building games to any group outing. Check out our Team Building page for more info.

Is Go Ape insured?

All Go Ape courses are insured at levels that typically exceed ACCT standards and applicable state regulations.

Can I rent a picnic shelter?

Picnic shelters are available throughout the parks we call home on a first come first serve basis, or you may reserve ahead of time for a small fee. To inquire about shelters and other park amenities, please contact the park directly. You can find more information by visiting our park partner websites: