GIFT CARD TERMS & CONDITIONS
These terms and conditions are applicable to the purchase, use, and/or redemption of Refund Gift Cards, Gift Certificates and/or Gift Cards from Adventure Forest LLC or any of its affiliates or subsidiaries (“Go Ape”). Go Ape’s Booking Terms and Conditions are incorporated herein. Purchase use and/or redemption of a Refund Gift Card, Gift Certificate or Gift Card through Go Ape constitutes acceptance of these terms. Refund Gift Cards, Gift Cards and Gift Certificates are redeemable at any Go Ape USA location or online at goape.com. Refund Gift Cards and Gift Cards may be redeemed as part or full payment towards any Go Ape Activity or Go Ape merchandise. Gift Certificates may only be redeemed as part or full payment towards the Go Ape Activity for which it was purchased.
Refund Gift Cards, Gift Cards and Gift Certificates cannot be replaced if lost, stolen or destroyed. Unauthorized use, production or sale is prohibited.
Refund Gift Cards, Gift Cards and Gift Certificates cannot be refunded or exchanged for cash, unless applicable state laws apply. If a purchase is for a lower amount, the balance will remain on the card or certificate for the remaining balance. No cash will be given unless applicable state laws apply.
If an intended purchase is for a higher amount than the face value of the Refund Gift Card, Gift Card and/or Gift Certificate, the difference can be made up with cash or a credit card.
RAINCHECK TERMS & CONDITIONS
Rainchecks are issued to participants by Go Ape in its sole discretion. Rainchecks have no cash value and cannot be refunded or exchanged for cash.
Rainchecks may be redeemed exclusively towards the Activity at the Go Ape USA location of issuance, both of which shall be identified on the Raincheck.
Rainchecks may not be redeemed for any other product, service or Activity of Go Ape or its affiliates unless agreed in writing by Go Ape.
MEMBERSHIP TERMS & CONDITIONS
A Go Ape Membership is valid at any Adventure Forest LLC affiliated entity (“Go Ape”) in the United States and grants a revocable right to the registered member for admission to participate on the Go Ape Activity purchased via the membership, either the Treetop Adventure courses or Treetop Journey courses (“Go Ape Course”), unless otherwise restricted by the applicable Safety Rules of Participation found at www.goape.com. The Membership permits access on any regularly scheduled operating day of the year for which the Membership was issued, subject to course availability based upon weather, staffing, and other operational requirements in Go Ape’s sole discretion. Members shall also be entitled to a 30% discount for all individuals that reserve a booking with them (“Guest Discount”). Additional discounts for merchandise and other benefits may also be available to Members as advertised by Go Ape from time to time. Fees for parking, merchandise, park entrance, games, and other events requiring separate fees are not included.
Upon purchase of a Go Ape Membership, Members will be provided with a promo code that is unique to their registration information (“Membership Promo Code”). Advanced reservations online are required. Members must apply their Membership Promo Code online at checkout while on the exclusive member booking portal. To obtain the Guest Discount, the additional individuals must reserve under the Member’s booking through the exclusive member booking portal. Members must show a photo identification when checking in at the cabin for your reservation. Members must be present on the day of the reservation for the Guest Discount to be applicable. Membership Promo Codes cannot be shared with or used by anyone other than you as the official Go Ape Member. Any attempt to gain admission using a Membership Promo Code by a guest to whom the code was not originally issued will result in immediate termination of the Membership Promo Code without refund. Unauthorized use, production or sale of the Membership Promo Code is prohibited. The Go Ape Membership cannot be cancelled, refunded, or exchanged for cash, except as required by law. Access and participation on Go Ape Courses by Members and their guests is subject to these Membership Terms and Conditions and the Booking Terms and Conditions set forth at goape.com, including cancellation policies (the “Terms”). In the event of any inconsistency or conflict between the two, the Membership Terms and Conditions shall control. Purchase or use of a Go Ape Membership and or booking with Go Ape constitutes acceptance of the Terms. Go Ape reserves the right to amend the Terms at any time in its sole discretion.
FREQUENT FLYER PASS TERMS & CONDITIONS
A Frequent Flyer Pass (“FFP”) grants admission to participate on the activity purchased for the allotted number of uses as set forth on the FFP (“Uses”), unless otherwise restricted by the applicable Safety Rules of Participation found at www.goape.com, at the Adventure Forest LLC affiliated entity (“Go Ape”) location for which it was purchased. The FFP purchaser will receive an email with the FFP stating the Go Ape location, activity and number of Uses purchased. It may be redeemed at the location or online at www.goape.com on any regularly scheduled operating day, subject to course availability based upon weather, staffing, and other operational requirements in Go Ape’s sole discretion.
Cancellation or rescheduling requests must be made by contacting the booking line at 1-800-971-8271. FFP holders are responsible for ensuring that Go Ape receives the request. FFP holders cancelling a reserved booking prior to their reserved booking time may reschedule their booking or receive the allotted Use back on their FFP. FFP holders that do not show for the reserved booking time without prior notice of cancellation or late arrival shall be subject to the NO SHOW POLICY and will not be eligible for rescheduling, Use reimbursement, or any other credit. In the event Go Ape needs to close the course prior to your booking, FFP holders will have the option to reschedule the booking or receive the Use back on their FFP. All individuals reserving in the same booking as the FFP holder are subject to Go Ape’s standard booking cancellation policy.
FFPs cannot be refunded or exchanged for cash, except as required by law. FFPs cannot be replaced if lost, stolen or destroyed. Unauthorized use, production or sale is prohibited, and is the sole responsibility of the FFP holder. Purchase, use, and/or redemption of the FFP constitutes acceptance of these FFP Terms and Conditions and the Booking Terms and Conditions as set forth at www.goape.com. In the event of any inconsistency or conflict between the two, these FFP Terms and Conditions shall control. Go Ape reserves the right to amend these terms at any time in its sole discretion without notice.
Storefront Terms and Conditions
These Terms and Conditions constitute a legally binding agreement made between you and Adventure Forest, LLC and its affiliates and subsidiaries (“Go Ape”). By ordering or obtaining products from this website you: (1) agree to these terms and conditions in their entirety; (2) are at least 18 years old; and (3) are not prohibited from accessing or using this website or any of this website’s contents, goods, or services by any applicable law, rule, or regulation.
Supplemental terms and conditions that may be posted to www.goape.com (the “Site”) from time to time are expressly incorporated herein by reference. Go Ape reserves the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason.
- Purchases and Payments
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.
All applicable prices are those as set forth alongside the goods offered on the Site. Prices may differ from those offered elsewhere (online or offline) by us for the same goods and/or services. Such prices are subject to change at any time by us in our sole discretion. You will be responsible for the prices as stated on the Site at the time of your transaction, as well as any: (a) sales, use, excise, and related taxes; and (b) shipping and handling charges.
You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order.
All orders are subject to acceptance by Go Ape. We reserve the right to accept or reject any order in our sole discretion. We reserve the right to cancel any order once accepted by us at any time in our sole discretion.
We reserve the right to correct any errors, inaccuracies, or omissions, including but not limited to products listed at incorrect prices or with incorrect information, at any time and to cancel any orders arising from such occurrences. If your credit card has already been charged for the purchase and your order is canceled, Go Ape shall immediately issue a credit to your credit card account in the amount of the charge.
- Shipping and Handling
Go Ape will ship your accepted order to you at the address you provide upon making the order. You shall be responsible for all shipping and handling charges, unless notified otherwise by exclusive deal offers. While we agree to use reasonable efforts to meet the shipping and delivery dates provided online, we shall not be responsible for any delays in shipments. Title and risk of loss pass to you upon delivery.
- Return Policy
Except for any products designated on the Site as final sale or non-returnable, if you, for any reason, are not satisfied with your order, you may return it for a store credit or monetary refund; provided: (1) the items(s) were not designated as non-returnable; (2) your return is made within thirty (30) days of purchase; and (3) the merchandise is returned in the same condition as originally received by you. All returns must be made pursuant to the specific return procedure set forth on the Site. You are responsible for all shipping and handling costs on returned items, unless otherwise specified. You bear the risk of loss or damage during shipment (other than when returning non-conforming merchandise) and as such, you are advised to obtain appropriate insurance.
- Limitation of Liability
In no event shall Go Ape be liable to you or any third party for any consequential, indirect, incidental, special, exemplary, punitive or enhanced damages, lost profits or revenue or diminution in value, arising out of or relating to any breach of these terms, regardless of (1) whether such damages were foreseeable, (2) whether or not we were advised of the possibility of such damages and (3) the legal or equitable theory (contract, tort, or otherwise) upon which the claim is based. Our sole and exclusive liability for any reason and your sole and exclusive remedy for any cause whatsoever, shall be limited to the actual amount paid by you for the products and services you have ordered through the site.
We collect information you provide directly to us, or that is transmitted indirectly. For example, when booking with Go Ape, certain personal information is required to process the booking reservation. This includes, but is not limited to, name, address, telephone number, email address, credit card or debit card number and card expiration date, or information relating to your company or organization in the case of a group booking.
Personal information is used to process bookings and provide exceptional customer service to include improvement of services, marketing efforts, and our website. We may use personal information to communicate with you (either directly or through authorized direct marketing agents) about your booking and provide you with information about products, services, upcoming events, and promotions, or other information it is determined you may find interesting. If necessary, Go Ape may disclose personal information to third parties, including but not limited to, insurance companies, financial services entities, authorized direct marketing agents, and when required, by law. Go Ape shall not be responsible or liable for any damages that you or any other person may suffer in connection with the disclosure of such personal information.
Go Ape is committed to protecting your personal information and utilizes industry-standard data protection safeguards. However, in no event shall Go Ape be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with a third party’s unauthorized access to your information, regardless of the legal theory and regardless of whether the notice that damages where possible. To the extent this limitation is barred by state law, this limitation shall not apply.
If you have not previously objected to the use of your personal information for direct marketing purposes, you may opt-out at any time by writing to [email protected]
GIVEAWAYS, SWEEPSTAKES & CONTESTS
Go Ape giveaways are in no way endorsed, administered, or sponsored by Instagram, Facebook, Twitter, YouTube, or Pinterest. No purchase necessary to enter. The odds of winning will be determined by the number of entries. Go Ape reserves the right to revise the contest period at any time without prior notification. For any Go Ape contest, including those involving social media, entries will be accepted by mail. To enter by mail, send a note card to Go Ape, c/o Contest, 241 E. 4th Street, Suite 105, Frederick, MD 21701. The note card must include your name, phone number or email address, mailing address, contest due date and any additional details as required by the specific contest. Entry must be received by the due date. Winner(s) will be chosen at random and will be notified within 48 hours of the giveaway closing. All entries received outside the contest period will be disqualified. Participation in a Go Ape Treetop Adventure, Treetop Journey, Treetop Discovery, Monkey Drop or Axe Throwing Activity is subject to Go Ape’s Terms and Conditions and Rules of Participation.
September 14 Media Hub Contest Winners:
Garrick B. | Go Ape Raleigh-Durham
Christine C. | Go Ape Plano
Weicheng L. | Go Ape Chicago
Robin S. | Go Ape Cleveland
Scot W. | Go Ape Bear
September 4 Marketing Survey Giveaway Winners:
James V. | Go Ape Ashland
Laurie W. | Go Ape Springfield
May 17 Great Ape Giveaway Winners:
Stephanie R. (nominated by Abby L.) | Go Ape Cleveland
Amber P. (nominated by Ashley S.) | Go Ape St. Louis
Larkin K. (nominated by Dana M.) | Go Ape Pittsburgh
Jenna A. (nominated by Julianne A.) | Go Ape Cleveland
Mackenzie H. (nominated by Katie A.) | Go Ape Rockville
April 30 Survey Giveaway Winners:
Rachel C. | Go Ape Ashland
Rodica T. | Go Ape Chicago
Emily T. | Go Ape Williamsburg
April 19 Contest Winners:
Anna C. | Go Ape Bear
Natasha M. | Go Ape Plano
Ashley S. | Go Ape St. Louis
Jermaine Y. | Go Ape Plano
Kathy M. | Go Ape Bear
Valerie F. | Go Ape Williamsburg
CALIFORNIA RESIDENTS’ RIGHTS
If you are a California resident, California Civil Code Sections 1798.100 and 1798.105 permit you to make requests to access categories and specific pieces of personal information about you, as well as to request to delete personal information about you under certain circumstances. To make such a request, please contact [email protected].
Welcome to the website owned and provided to you by Adventure Forest LLC, its agents, subsidiaries and affiliates (“Go Ape”).
Use of Website
- You agree to access and use the website only for lawful purposes and in a way that does not infringe, inhibit or restrict the rights of or use of the website by any third party. You shall not use the website to harass or cause distress or inconvenience to any person whether by way of transmitting obscene or offensive content or disrupting the normal flow of dialogue within the website.
- General Disclaimer of Liability of Content
- Unless otherwise stated, the content of this website is provided in good faith and is for general information and interest only and does not constitute any advice or recommendation. Go Ape’s services and all information, content, materials, products included or made available to you through this website are provided “as is.” Go Ape makes no representation or warranties of any kind, express or implied, as to this website, its services, or the information, content, materials or products made available to you unless expressly agreed otherwise in writing. You expressly agree that your use of our website is at your sole risk. Go Ape makes no representations and gives no warranties about the accuracy, completeness or suitability for any purpose of the information and related graphics published on this website. The information contained on this website may contain technical inaccuracies or typographical errors and Go Ape does not warrant that functions contained in the website’s content will be uninterrupted or error-free, or that defects will be corrected, or that the website or the server that makes it available are free of viruses or bugs, or that use of this website will be compatible with any hardware and software which may be used by visitors to the website. All liability of Go Ape howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
TO THE FULLEST EXTENT PERMISSIBLE BY LAW, GO APE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
6. Neither Go Ape nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind including (without limitation) compensatory, direct, indirect, special, exemplary, punitive, delay or consequential damages, loss of data income or profit loss of, or damage to property and claims of third parties.
The materials on this website, including the names, images, and logos identifying Go Ape, or third parties and their products and services are subject to and protected by the intellectual property rights (including copyright database rights, design rights, and trademarks) of Go Ape and/or third parties. No permission is given by Go Ape in respect of the use of any such intellectual property rights and unauthorized use of any of them may constitute an infringement of the holder’s rights and subject the offender to a claim for damages.
Go Ape is committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, Go Ape has put in place commercially reasonable physical, electronic and managerial procedures to safeguard and secure the information collected online. Go Ape provides secure mechanisms for booking reservations by using secure server software which encrypts all personal information entered before it is sent to Go Ape so that it cannot be read by others as it travels over the Internet. All sensitive transactions with Go Ape are carried out using a secure server.
However, in no event shall Go Ape be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with your use of the website or a third party’s unauthorized access to your information, regardless of the legal theory and regardless of whether notice that damages where possible. To the extent this limitation is barred by state law, this limitation shall not apply.
- If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.
- This Site is controlled and operated by Go Ape from its offices in Maryland and is targeted at U.S. residents only. These terms shall be governed by and interpreted in accordance with the laws of Maryland and you submit to the exclusive jurisdiction of the courts of Frederick County, Maryland.