Additional Support Guidelines

At Go Ape, we take pride in making our Treetop Adventures accessible to as many people as possible. While our mission is to inspire everyone to live life adventurously, we do have a few minimum requirements such as age and specific physical pre-requisites to participate.

Visit individual location pages for adventure-specific restrictions related to age, height, weight, and adult supervision.

Go Ape courses feature varying degrees of challenge. Some individuals may require additional equipment, adjustments to our training and/or levels of supervision for safe participation. While we attempt to facilitate adventure for all, there are circumstances where the implementation of additional measures would prove insufficient to securing the level of safety we are committed to providing.

We encourage all guests who anticipate requiring accommodations or with special needs to contact the Go Ape team prior to making your booking, or visit a site, to discuss the needs anybody in your group may have. If we have enough notice, we can do more to address any specific needs and staff correctly to help all to safely participate. As always, safety is our top priority.

Please contact us if you feel you may require additional support.

What do the activities require?

All of our activities require a certain level of physical fitness and mental maturity. All participants are provided training in the use of equipment and safety systems prior to taking part in the activity. It is required that all guests are able to understand this training and apply it throughout the activity, especially when not under direct supervision.

Failure to follow the written Safety Rules of Participation and verbal instructions given prior to your adventure could result in serious injury or death. Inappropriate or unsafe behavior can create serious risks for the participant, as well as other Go Ape participants, Go Ape employees, and/or park guests. All participants must understand and accept the associated risk and personal responsibility they are assuming when taking part in the activity.

Treetop Adventure

Participants are required to complete a 30-minute safety training on equipment and safety procedures and must understand the consequences of not following the strict safety rules and advice. Participants will need to be able to climb rope ladders, attach carabiners to the safety system or manipulate safety system trolleys, cross obstacles and run into landing zones at the bottom of zip lines.

Treetop Journey

Participants will need to understand the safety rules and advice, be physically able to cross obstacles, manipulate safety system trolleys and run into landing zones at the bottom of zip lines.

Risk Assessment

We strongly advise prospective guests with pre-existing medical conditions and/or special needs to confer with a physician prior to booking at Go Ape. Our staff are not medically trained professionals and cannot assess the implications or Go Ape activity for any individual.

While we cannot set out a definitive list of all the conditions that may adversely affect a person’s ability to undertake each of our activities safely; we can offer some broad guidelines from our experiences with different groups we’ve welcomed to Go Ape over the years. Nevertheless, Go Ape may refuse or stop any participants that do not meet our minimum safety requirements.

Contact us in Advance

If you feel you may require additional support or if you just have a question about any of our activities we strongly encourage you to contact us for a consult in advance of your booking. Our staff will be more than happy to give you advice on the best activity for you and assist further if additional support is required.

The more notice we have, the better chance we have to be able to make adjustments to our system and staffing to be able to accommodate you and your party and deliver the best possible experience.

Contact us or call 1-800-971-8271

*Where participants are required to bring additional participants to facilitate their visit they will incur no extra cost.

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