Terms and Conditions

BOOKING TERMS & CONDITIONS

1. Overview

a. These Booking Terms and Conditions (the “Terms”), as may be amended from time to time, apply to any and all activities or services booked with Adventure Forest LLC, or any of its affiliates or subsidiaries, (collectively, “Go Ape”), including but not limited to the Go Ape Treetop Adventure course, the Go Ape Treetop Journey course and any ancillary products at the location set out in Go Ape’s booking confirmation (the “Activities”).

b. These Terms contain important information concerning all participants of Go Ape Activities, including you and members of your party. Please read these Terms carefully, as by booking with Go Ape or participating on any of its Activities, you acknowledge that you and members of your party have read, understood, and agree to be bound by these Terms. No variation to these Terms shall be binding unless agreed in writing by Go Ape.

c. Any typographical clerical or other error or omission in any booking confirmation or other documentation issued by Go Ape (including any electronic documentation) shall be subject to correction without any liability on the part of Go Ape.

d. These Terms incorporate Go Ape’s Privacy Policy, Assumption of Risk and Release of Claims form, and Rules of Participation. You and each member of your party will be required to sign the Assumption of Risk and Release of Claims form before being allowed to undertake the Activities.

e. Go Ape reserves the right to make changes to the Activities in its sole discretion.

2. Group Bookings via Group Booking Contract

All participants that have booked as a group under Go Ape’s Group Booking Contract shall be subject to these Terms and the terms and conditions set forth in their Group Booking Contract. In the event of any inconsistency or conflict between the two, the terms and conditions of the Group Booking Contract shall control.

3. Booking Confirmation

a. No booking shall be deemed accepted unless accepted in writing by Go Ape (which shall include acceptance via Go Ape’s email confirmation of booking).

b. You must advise Go Ape as soon as possible of any mistake in Go Ape’s booking confirmation. Go Ape shall use its commercially reasonable efforts to ensure that you and your party’s participation commences at the time booked and it shall be the responsibility of each participant to ensure that they arrive in sufficient time. Late arrivals are subject to Go Ape’s No-Show Policy and may not be permitted to undertake the Activities based on availability in Go Ape’s sole discretion.

4. Safety

a. The Activities are comprised of challenging zip line and high ropes obstacle courses and participation is not without risk as a fall could be fatal. All participants will receive detailed safety training from a Go Ape instructor.

b. Go Ape reserves the right to refuse admittance to the Activities or to remove a participant from the Activities should it deem it necessary to do so in its sole discretion, including but not limited to participants in violation of safety rules and those deemed to be under the influence of alcohol or drugs.

c. After the safety briefing provided by Go Ape instructors, participants are not supervised by Go Ape personnel. Participants must acknowledge and adhere to all safety rules, including supervision requirements for minors as set forth in Go Ape’s Rules of Participation for a specific Activity.

d. The Activities are physically demanding and require a degree of agility, strength, and stamina. Participants are responsible for assessing their own suitability and capability to participate on the Activities. If participants have any doubt as to whether they should attempt the Activities, they are advised to walk the course before booking. If participants have medical concerns, they are advised to consult with a doctor in advance. Participants are required to certify that they do not suffer from any medical condition which would make it more likely that they would be involved in any incident which could result in injury to themselves or others. Due to the physical nature of the Activities, Go Ape recommends that pregnant women not participate in the Activities.

e. Participants need to be able to see similar distances to those required to drive a car. Accordingly, short or long-sighted participants must ensure that they wear contact lenses or prescribed glasses.

f. All participants are required to act responsibly and courteously at all times and to respect other participants. Go Ape shall be entitled to prohibit any person from undertaking or completing the Activities in the event it deems the behavior of any participant unsuitable.

g. Participants must be dressed appropriately. Go Ape reserves the right to refuse admittance to the Activities to any participant who is not appropriately dressed.

h. The Activities will remain open in most weather conditions (but not in circumstances of heavy winds, lightning, heavy ice or snow).

h. No refunds, credits  or other compensation will be payable by Go Ape in the event that any participant is not permitted to, or decides not to, undertake or complete the Activities for the reasons set out in this Section 4.

5. Cancellation Policy

a. Cancellation or rescheduling requests must be made by contacting the booking line at 1-800-971-8271. Participants are responsible for ensuring that Go Ape receives the request.

Participants canceling 7 days or more prior to the reserved booking date will have the option of rescheduling the booking, receiving a refund gift card in the amount of the cancelled booking, or a full monetary refund. Applicable non-refundable online transaction fees shall apply to all partial refunds of a booking. Participants canceling less than 7 days prior to the reserved booking date will not receive a monetary refund but may reschedule the booking or receive a refund gift card in the amount of the cancelled booking.

Participants that do not show at the reserved booking time without prior notice of cancellation or late arrival shall be subject to the NO-SHOW policy and will not be eligible for a monetary refund, rescheduling, or other credit. The Cancellation Policy as set forth here is applicable to all participants, including but not limited to individual participants within a group booking.

b. NO SHOW POLICY. In fairness to all guests, participants with reserved bookings who fail to show at their reserved booking time and provide no prior notice of cancellation are liable for the entire booking cost. The No-Show Policy as set forth here is applicable to all participants, including individual participants within a group booking.

*No-shows shall not be eligible for a monetary refund, credit, refund gift card, rescheduling of the event, or any other reimbursement. The entire booking cost shall be forfeited.

c. Cancellations under Group Booking Contract. Please note that participants booking under a Group Booking Contract can find cancellation and related details within their contract. To the extent of any inconsistency or conflict with these Terms and those in their Group Booking Contract, the terms of the Group Booking Contract shall control.

d. Cancellations of Bookings made through Third Party Vendors. Bookings for the Activities purchased through third-party vendors are subject to these Terms and the terms and conditions, including cancellation policies, as set forth in their agreement with such third-party vendor. In the event of any inconsistency or conflict between the two, the terms and conditions with such third-party vendor shall control.

6. Cancellations on Behalf of Go Ape

a. In the event Go Ape needs to close an Activity prior to your booking, participants will have the option to reschedule the booking, receive a refund gift card in the amount of the cancelled booking, or a full monetary refund.

b. In the event an Activity needs to close during your adventure, participants will have the ability to reschedule for a full adventure at a later date or receive a raincheck to schedule at a later date. Under these circumstances, no monetary refunds will be issued.

c. Contractual group bookings and bookings purchased through third-party vendors shall be subject to the terms and conditions set forth in their respective agreements, including terms related to cancellations on behalf of Go Ape.

7. Price and Payment

All prices are subject to availability. Prices are subject to change until full payment is received. Subject to any terms agreed in writing between Go Ape and you, all charges shall be calculated at current rates and payment in full shall be due at the time of purchase. All discounts, coupons, promotional codes, or offers of any nature must be given at the time of the purchase. Payment may be made by debit or credit card either online at www.goape.com or by contacting the booking line on 1-800-971-8271.

8. Promotions, Discounts, Sale Pricing, and Other Price Changes

a. From time to time, Go Ape, or authorized third parties, may offer, provide, or otherwise advertise promotions, discounts, sale pricing or otherwise modify pricing for its Activities (“Offers”).  Offers cannot be applied to previously purchased bookings or used in combination with other offers. Offers are not transferable or redeemable for cash or credit.  Certain products, services, or Go Ape locations may be excluded from Offers, please see specific details of the Offer for a list of exclusions.  Go Ape reserves the right to modify or cancel any and all Offers at any time. Offers are limited to one per customer, unless specifically stated otherwise in the Offer details. Offers cannot be redeemed against taxes, fees, cancellation charges or other miscellaneous charges, which are the sole responsibility of the customer. Offers are void where prohibited by law. Offers are valid only during the applicable redemption period as set forth in the Offer details.

b. If your booking purchased with an Offer is cancelled by you, any applicable monetary refund or refund gift card will equal the amount paid. Rescheduling of your booking purchased with an Offer is subject to the Cancellation Policy and prices in effect at the time of booking, except where usage restrictions apply. Where a specific Offer is subject to usage restrictions, Offer shall be void if rescheduling outside of usage restriction, please see specific details of the Offer.  

9. Refunds

a. Payments made by debit or credit card will be refunded to the same card or, if the card has subsequently expired, by check. Payments made by Gift Card, Refund Gift Card or Gift Certificate shall be refunded to the same card.

b. Where multiple forms of payment are used, Go Ape reserves the right to refund any monies due on a refund by credit, check or refund gift card.

c. All sales of merchandise are FINAL. No refunds or credits shall be permitted.

10. Limitation of Liability

a. Except as otherwise provided in these Terms, Go Ape shall not be responsible for the loss, or damage, of or to any property or to any person arising from the booking of or participation in the Activities.

b. Except as otherwise provided in these Terms, any liability of Go Ape shall be limited to the refund of any charges paid to Go Ape.

11. Privacy

Go Ape respects your privacy. Please review our Privacy Policy, which is incorporated herein, for further information.

12. Miscellaneous

a. If any of these terms are determined to be illegal, invalid or otherwise unenforceable it shall be severed and deleted from these Terms and the remaining Terms shall survive, remain in full force and continue to be binding and enforceable.

b. Nothing above shall confer on any third party any benefit or the right to enforce any of these Terms.

c. These Terms shall be governed by and interpreted in accordance with the laws of Maryland and you agree to submit to the exclusive jurisdiction of the courts of Frederick County, Maryland.

GIFT CARD TERMS & CONDITIONS

These terms and conditions are applicable to the purchase, use, and/or redemption of Refund Gift Cards, Gift Certificates and/or Gift Cards from Adventure Forest LLC or any of its affiliates or subsidiaries (“Go Ape”). Go Ape’s Booking Terms and Conditions are incorporated herein. Purchase use and/or redemption of a Refund Gift Card, Gift Certificate or Gift Card through Go Ape constitutes acceptance of these terms. Refund Gift Cards, Gift Cards and Gift Certificates are redeemable at any Go Ape USA location or online at goape.com. Refund Gift Cards and Gift Cards may be redeemed as part or full payment towards any Go Ape Activity or Go Ape merchandise. Gift Certificates may only be redeemed as part or full payment towards the Go Ape Activity for which it was purchased.

Refund Gift Cards, Gift Cards and Gift Certificates cannot be replaced if lost, stolen or destroyed. Unauthorized use, production or sale is prohibited.

Refund Gift Cards, Gift Cards and Gift Certificates cannot be refunded or exchanged for cash, unless applicable state laws apply. If a purchase is for a lower amount, the balance will remain on the card or certificate for the remaining balance. No cash will be given unless applicable state laws apply.

If an intended purchase is for a higher amount than the face value of the Refund Gift Card, Gift Card and/or Gift Certificate, the difference can be made up with cash or a credit card.

 

RAINCHECK TERMS & CONDITIONS

Rainchecks are issued to participants by Go Ape in its sole discretion. Rainchecks have no cash value and cannot be refunded or exchanged for cash.

Rainchecks may be redeemed exclusively towards the Activity at the Go Ape USA location of issuance, both of which shall be identified on the Raincheck.

Rainchecks may not be redeemed for any other product or service of Go Ape or its affiliates.

 

MEMBERSHIP TERMS & CONDITIONS

A Go Ape Membership is valid at any Adventure Forest LLC affiliated entity (“Go Ape”) in the United States and grants a revocable right to the registered member for admission to participate on the Go Ape activity purchased via the membership, either the Treetop Adventure courses or Treetop Journey courses (“Go Ape Course”), unless otherwise restricted by the applicable Safety Rules of Participation found at www.goape.com. The Membership permits access on any regularly scheduled operating day of the year for which the Membership was issued, subject to course availability based upon weather, staffing, and other operational requirements in Go Ape’s sole discretion. Members shall also be entitled to a 25% discount for all individuals that reserve a booking with them (“Guest Discount”). Additional discounts for merchandise and other benefits may also be available to Members as advertised by Go Ape from time to time. Fees for parking, merchandise, park entrance, games, and other events requiring separate fees are not included.

Upon purchase of a Go Ape Membership, Members will be provided with a promo code that is unique to their registration information (“Membership Promo Code”). Advanced reservations online are required. Members must apply their Membership Promo Code online at checkout while on the exclusive member booking portal. To obtain the Guest Discount, the additional individuals must reserve under the Member’s booking through the exclusive member booking portal. Members must show a photo identification when checking in at the cabin for your reservation. Members must be present on the day of the reservation for the Guest Discount to be applicable. Membership Promo Codes cannot be shared with or used by anyone other than you as the official Go Ape Member. Any attempt to gain admission using a Membership Promo Code by a guest to whom the code was not originally issued will result in immediate termination of the Membership Promo Code without refund. Unauthorized use, production or sale of the Membership Promo Code is prohibited. The Go Ape Membership cannot be cancelled, refunded, or exchanged for cash, except as required by law. Access and participation on Go Ape Courses by Members and their guests is subject to these Membership Terms and Conditions and the Booking Terms and Conditions set forth at goape.com, including cancellation policies (the “Terms”). In the event of any inconsistency or conflict between the two, the Membership Terms and Conditions shall control. Purchase or use of a Go Ape Membership and or booking with Go Ape constitutes acceptance of the Terms. Go Ape reserves the right to amend the Terms at any time in its sole discretion.

 

FREQUENT FLYER PASS TERMS & CONDITIONS

A Frequent Flyer Pass (“FFP”) grants admission to participate on the activity purchased for the allotted number of uses as set forth on the FFP (“Uses”), unless otherwise restricted by the applicable Safety Rules of Participation found at www.goape.com, at the Adventure Forest LLC affiliated entity (“Go Ape”) location for which it was purchased. The FFP purchaser will receive an email with the FFP stating the Go Ape location, activity and number of Uses purchased. It may be redeemed at the location or online at www.goape.com on any regularly scheduled operating day, subject to course availability based upon weather, staffing, and other operational requirements in Go Ape’s sole discretion.

Cancellation or rescheduling requests must be made by contacting the booking line at 1-800-971-8271. FFP holders are responsible for ensuring that Go Ape receives the request. FFP holders cancelling a reserved booking prior to their reserved booking time may reschedule their booking or receive the allotted Use back on their FFP. FFP holders that do not show for the reserved booking time without prior notice of cancellation or late arrival shall be subject to the NO SHOW POLICY and will not be eligible for rescheduling, Use reimbursement, or any other credit. In the event Go Ape needs to close the course prior to your booking, FFP holders will have the option to reschedule the booking or receive the Use back on their FFP. All individuals reserving in the same booking as the FFP holder are subject to Go Ape’s standard booking cancellation policy.

FFPs cannot be refunded or exchanged for cash, except as required by law. FFPs cannot be replaced if lost, stolen or destroyed. Unauthorized use, production or sale is prohibited, and is the sole responsibility of the FFP holder. Purchase, use, and/or redemption of the FFP constitutes acceptance of these FFP Terms and Conditions and the Booking Terms and Conditions as set forth at www.goape.com. In the event of any inconsistency or conflict between the two, these FFP Terms and Conditions shall control. Go Ape reserves the right to amend these terms at any time in its sole discretion without notice.

PRIVACY POLICY

Adventure Forest LLC, its agents, subsidiaries and/or affiliates (collectively, “Go Ape,” “we,” and/or “our) know that you care about your privacy. The below information describes our privacy policy. By visiting goape.com and/or using our services, including but not limited to booking with us, participating in surveys, or submitting comments or content, you acknowledge that you have read and are accepting the practices described below. This Privacy Policy may change from time to time and changes are effective upon posting.

We collect information you provide directly to us, or that is transmitted indirectly. For example, when booking with Go Ape, certain personal information is required to process the booking reservation. This includes, but is not limited to, name, address, telephone number, email address, credit card or debit card number and card expiration date, or information relating to your company or organization in the case of a group booking.

Personal information is used to process bookings and provide exceptional customer service to include improvement of services, marketing efforts, and our website. We may use personal information to communicate with you (either directly or through authorized direct marketing agents) about your booking and provide you with information about products, services, upcoming events, and promotions, or other information it is determined you may find interesting. If necessary, Go Ape may disclose personal information to third parties, including but not limited to, insurance companies, financial services entities, authorized direct marketing agents, and when required, by law. Go Ape shall not be responsible or liable for any damages that you or any other person may suffer in connection with the disclosure of such personal information.

Go Ape is committed to protecting your personal information and utilizes industry-standard data protection safeguards. However, in no event shall Go Ape be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with a third party’s unauthorized access to your information, regardless of the legal theory and regardless of whether the notice that damages where possible. To the extent this limitation is barred by state law, this limitation shall not apply.

If you have not previously objected to the use of your personal information for direct marketing purposes, you may opt-out at any time by writing to [email protected]

 

WEBSITE TERMS OF USE

Welcome to the website owned and provided to you by Adventure Forest LLC, its agents, subsidiaries and affiliates (“Go Ape”).

Use of Website

  1. Access to and use of this website shall be subject to the Terms of Use set forth below. Bookings made through this website are also subject to Go Ape’s Booking Terms and Conditions. Go Ape shall be entitled to amend these Terms of Use at its discretion. You may access and use the website only in accordance with these Terms of Use. Any use of this website shall be deemed acceptance of the Terms of Use set forth herein.
  2. You shall be entitled to download content from this website for personal and non-commercial purposes only. You shall not otherwise copy, reproduce, redistribute, republish, download, post, broadcast, transmit or otherwise use any of the website content other than in accordance with these Terms of Use or with the prior written permission of Go Ape.
  3. You agree to access and use the website only for lawful purposes and in a way that does not infringe, inhibit or restrict the rights of or use of the website by any third party. You shall not use the website to harass or cause distress or inconvenience to any person whether by way of transmitting obscene or offensive content or disrupting the normal flow of dialogue within the website.
  4. General Disclaimer of Liability of Content
  5. Unless otherwise stated, the content of this website is provided in good faith and is for general information and interest only and does not constitute any advice or recommendation. Go Ape’s services and all information, content, materials, products included or made available to you through this website are provided “as is.” Go Ape makes no representation or warranties of any kind, express or implied, as to this website, its services, or the information, content, materials or products made available to you unless expressly agreed otherwise in writing. You expressly agree that your use of our website is at your sole risk. Go Ape makes no representations and gives no warranties about the accuracy, completeness or suitability for any purpose of the information and related graphics published on this website. The information contained on this website may contain technical inaccuracies or typographical errors and Go Ape does not warrant that functions contained in the website’s content will be uninterrupted or error-free, or that defects will be corrected, or that the website or the server that makes it available are free of viruses or bugs, or that use of this website will be compatible with any hardware and software which may be used by visitors to the website. All liability of Go Ape howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

TO THE FULLEST EXTENT PERMISSIBLE BY LAW, GO APE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

6. Neither Go Ape nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind including (without limitation) compensatory, direct, indirect, special, exemplary, punitive, delay or consequential damages, loss of data income or profit loss of, or damage to property and claims of third parties.

Intellectual Property

The materials on this website, including the names, images, and logos identifying Go Ape, or third parties and their products and services are subject to and protected by the intellectual property rights (including copyright database rights, design rights, and trademarks) of Go Ape and/or third parties. No permission is given by Go Ape in respect of the use of any such intellectual property rights and unauthorized use of any of them may constitute an infringement of the holder’s rights and subject the offender to a claim for damages.

Privacy

Go Ape’s Privacy Policy forms part of these Terms of Use.

Security

Go Ape is committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, Go Ape has put in place commercially reasonable physical, electronic and managerial procedures to safeguard and secure the information collected online. Go Ape provides secure mechanisms for booking reservations by using secure server software which encrypts all personal information entered before it is sent to Go Ape so that it cannot be read by others as it travels over the Internet. All sensitive transactions with Go Ape are carried out using a secure server.

However, in no event shall Go Ape be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with your use of the website or a third party’s unauthorized access to your information, regardless of the legal theory and regardless of whether notice that damages where possible. To the extent this limitation is barred by state law, this limitation shall not apply.

Other Websites

This website contains links to enable you to visit other websites of interest easily. However, once these links are utilized to leave this website, Go Ape no longer has control or responsibility of the linked website and/or its content. As such, Go Ape shall not be responsible for the protection and privacy of any information which is provided whilst visiting such websites and such websites are not governed by these Terms of Use. Caution should be exercised, and a review undertaken of the privacy practices and content of the website in question.

Cookies

Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. These provide the facility for Go Ape to identify you if you return to our website. Go Ape only uses this information for statistical analysis purposes and then the data is removed from the system. Cookies help to provide you with a better website by enabling Go Ape to monitor which pages you find useful. A cookie in no way provides Go Ape access to your computer or any information about you, other than the data you choose to share with us, use of which is governed by our Privacy Policy referred to in clause 4 above.

General

  1. If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.
  2. This Site is controlled and operated by Go Ape from its offices in Maryland and is targeted at U.S. residents only. These terms shall be governed by and interpreted in accordance with the laws of Maryland and you submit to the exclusive jurisdiction of the courts of Frederick County, Maryland.

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