BOOKING & OTHER QUESTIONS

Book your Go Ape adventure by clicking the “BOOK NOW” button below.

Questions? Feel free to give us a call at 800-971-8271 or submit a contact form. We’ll get back to you as soon as possible!

Guest Service Staff Hours
Thursday – Saturday: 9 AM – 8 PM EST
Sunday – Wednesday: 9 AM – 6 PM EST

Contact Us

Below are the most common questions we receive. Other FAQs can be found here.

First, check out GoApe.com/book-now/ and enter your location. On the next screen, you can choose an activity, and you’ll be able to view a calendar that shows all of our open dates and times. Choose a date and time, enter your number of participants, review our policies one more time, submit payment, and you’re done! Alternatively, you can give us a call at 800-971-8271, and we’ll help you set everything up.

Yes, Go Ape has participant restrictions for age, height, weight, and adult supervision. Exceptions cannot be made. Please reference our individual locations for more information.

WEATHER POLICY:  Go Ape will operate rain or shine but close for dangerous weather, such as thunderstorms or high winds. If we happen to close on the day of your event, we’ll contact you as soon as possible to reschedule or provide a refund. If weather requires Go Ape to cancel during your course experience, we can offer to reschedule the entire group or provide gift vouchers to return at your own convenience.

CANCELLATION POLICY:  Cancellation or rescheduling requests must be made by contacting the booking line at 800-971-8271. Participants are responsible for ensuring that Go Ape receives the request.

Participants cancelling 7 days or more prior to the reserved booking date will have the option of rescheduling the booking, receiving a gift card for the full amount of the booking or a full monetary refund. Participants cancelling less than 7 days prior to the reserved booking will not receive a monetary refund but can reschedule the booking or receive a gift card to reschedule. However, if cancelling less than 48 hours before the event, rescheduling the booking or receiving a gift card is subject to a three dollar ($3.00) administrative fee per ticket. This amount will be charged at the time of rescheduling or deducted from the refund gift card when issued.

Participants that do not show for the reserved booking time without prior notice of cancellation shall be subject to the NO-SHOW policy and will not be eligible for refund, rescheduling, or other credit. The Cancellation Policy as set forth here is applicable to all participants, including individual participants within a group booking.

When booking with a Gift Card, you’ll need to click the “Apply a promo code or gift card” option during checkout and be sure to enter the code in the Gift Card field. If your code has hyphens and has this formatting (XXXXX-XXXXXXXXXXX), enter the code with the hyphen. Enter all other codes without the hyphens.

You can purchase Go Ape merch and apparel either by visiting GoApe.com/shop for our online catalog, or by adding additional items (including gloves, phone holders, etc.) during the booking process on our web site. Rates vary by location based on taxes, but in general, gloves and mobile phone holders are $9.00 and buffs are $4.00.

HEADQUARTERS

Go Ape USA
241 East Fourth Street, Suite 105
Frederick, MD 21701

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