Cancellation Policy

a. Cancellation or rescheduling requests must be made either through the Self Service Portal or by contacting the booking line at 1-800-971-8271. Participants are responsible for ensuring that Go Ape receives the request.

Participants may reschedule or cancel their booking up to the time of their scheduled booking with the self-service portal found in their confirmation email. No monetary refunds will be given for rescheduled or cancelled bookings. All cancelled bookings shall receive a refund gift card in the amount of their purchase less applicable fees.

Participants that do not show at the reserved booking time without prior notice of cancellation or late arrival shall be subject to the NO-SHOW policy and will not be eligible for a monetary refund, rescheduling, gift card, or other credit. The Cancellation Policy as set forth here is applicable to all participants.

b. NO SHOW POLICY. In fairness to all guests, participants with reserved bookings who fail to show at their reserved booking time and provide no prior notice of cancellation are liable for the entire booking cost. The No-Show Policy as set forth here is applicable to all participants, including individual participants within a group booking. *No-shows shall not be eligible for a monetary refund, credit, refund gift card, rescheduling of the event, or any other reimbursement. The entire booking cost shall be forfeited.

c. Cancellations under Group Booking Contract. Please note that participants booking under a Group Booking Contract can find cancellation and related details within their contract. To the extent of any inconsistency or conflict with these Terms and those in their Group Booking Contract, the terms of the Group Booking Contract shall control.

d. Cancellations of Bookings made through Third Party Vendors. Bookings for the Activities purchased through third-party vendors are subject to these Terms and the terms and conditions, including cancellation policies, as set forth in their agreement with such third-party vendor. In the event of any inconsistency or conflict between the two, the terms and conditions with such third-party vendor shall control.

Cancellations on Behalf of Go Ape

a. In the event Go Ape needs to close an Activity prior to your booking, participants will have the option to reschedule the booking, receive a refund gift card in the amount of the cancelled booking, or a full monetary refund.

b. In the event an Activity needs to close during your adventure, participants will have the ability to reschedule for a full adventure at a later date or receive a raincheck to schedule at a later date. Under these circumstances, no monetary refunds will be issued. c. Contractual group bookings and bookings purchased through third-party vendors shall be subject to the terms and conditions set forth in their respective agreements, including terms related to cancellations on behalf of Go Ape.