Last Updated: July 21, 2026
These Reservation Booking Terms (the “Booking Terms”) govern reservations for Go Ape Activities and related services and products, including booking acceptance, payment, arrival and check-in, participant responsibilities, eligibility and safety requirements, cancellations, rescheduling, no-shows, operational changes, refunds, promotions, and other booking-related matters. They should be read together with the applicable Rules of Participation, Assumption of Risk and Release of Claims Waiver (the “Waiver”), Privacy Policy, and any Group Booking Terms, third-party vendor terms, or product-specific terms that apply to a particular reservation. These Booking Terms also provide the principal definitions used across Go Ape’s linked transaction policies. Unless a linked policy expressly provides otherwise, capitalized terms used but not defined in that linked policy have the meanings given to them in these Booking Terms. If more specific terms applicable to a Group Booking, third-party purchase, product, or promotion conflict with these Booking Terms, the more specific terms will control for that transaction.
1. Agreement and scope
These Booking Terms apply to any and all reservations for activities, services and or ancillary products offered by Adventure Forest LLC or any of its affiliates or subsidiaries, including but not limited to the applicable subsidiary operating entity identified in the booking confirmation (collectively, “Go Ape,” “we,” “us,” or “our”). Covered offerings may include, but are not limited to, the Go Ape Treetop Adventure course, the Go Ape Treetop Journey Course, Go Ape Nets course, Axe Throwing, Forest Escape, teambuilding and leadership development events, and related products (the “Activities”).
These Booking Terms contain important information concerning all participants of Go Ape Activities. Please read these Booking Terms carefully. By booking with Go Ape or participating on any of its Activities, you acknowledge that you and members of your party have read, understood, and agree to be bound by these Booking Terms.
The person making the reservation (“Booking Customer”) is responsible for providing accurate information, paying all charges, and communicating these Booking Terms and applicable participation requirements to every participant. Except where permitted by law, a Booking Customer shall not sign a Waiver on behalf of another competent adult.
Participation is subject to the applicable Rules of Participation and Waiver, which shall be completed prior to participation in the Activities. Each adult participant, and a parent or legally authorized guardian for each minor participant, must complete required Waiver before participation.
2. Booking acceptance and confirmation
A reservation for a booking is not accepted until Go Ape issues a written or electronic confirmation (“Booking”). Review the confirmation promptly and notify us of errors. Go Ape may correct obvious clerical, technical, inventory, or pricing errors, subject to applicable law. Activity availability, schedules, and capacity remain subject to operational and safety requirements.
3. Arrival, check-in, and late arrivals
Participants must arrive by the check-in time stated in the Booking confirmation or pre-arrival instructions, with required identification, completed documents, and appropriate clothing.
Late arrival may result in shortened participation, reassignment to a later time if available, or refusal of participation. A late arrival is subject to the No-Show Policy unless Go Ape agrees otherwise in its sole discretion. Travel delays, parking, and difficulty locating the venue are the guest’s responsibility.
4. Participant responsibility and safety
The Activities may include challenging zip line and high ropes obstacle courses, axe throwing, or of other high-risk nature. Participation involves inherent and other risks, which may include falls, collisions, falling objects, equipment use, physical exertion, exposure to weather, serious injury, permanent disability, or death. Risks and legal releases are addressed more fully in the required Waiver. Participants must attend required safety instruction prior to participation, follow all directions and posted rules, use equipment as instructed, and act responsibly and courteously.
After the safety instruction, Activities are navigated independently and participants are not supervised by Go Ape personnel. Participants remain responsible for following safety procedures and supervision requirements for minors.
Go Ape reserves the right to refuse admittance to the Activities or to remove a participant from the Activities should it deem it necessary to do so in its sole discretion, including but not limited to, for reasons involving violation of safety rules. Go Ape personnel may intervene, restrict, or end participation when reasonably necessary for safety or operations.
5. Eligibility, health, and participation requirements
Age, height, weight, supervision, footwear, clothing, physical-capability, and other requirements vary by Activity and are stated in the Rules of Participation or Activity description. Participants are responsible for reviewing those requirements before booking.
The Activities are physically demanding and require a degree of agility, strength, and stamina. Participants are responsible for assessing whether they can safely participate. A person with a medical condition, disability, pregnancy, recent injury, medication effect, or other concern should consult an appropriate medical professional where needed and contact Go Ape in advance to discuss essential eligibility requirements and available reasonable modifications. Go Ape does not provide medical advice. Participants are required to certify that they do not suffer from any medical condition which would make it more likely that they would be involved in any incident which could result in injury to themselves or others.
A participant must not participate while impaired by alcohol, cannabis, illegal drugs, or medication that affects safe participation. Go Ape may refuse admission or remove a person reasonably suspected of impairment or unsafe conduct, without refund, credit, or rescheduling, to the extent permitted by law.
6. Clothing, personal property, and conduct
Participants must wear activity-appropriate clothing and closed-toe, secure footwear and must secure loose items as directed. Go Ape may refuse participation where attire or equipment creates a safety risk. Guests are responsible for personal property. To the extent permitted by law, Go Ape is not responsible for loss, theft, or damage to property.
Harassment, threats, violence, deliberate rule violations, unauthorized commercial activity, and disruptive or abusive conduct are prohibited. Go Ape may remove or refuse service to a person whose behavior threatens safety, operations, staff, or other guests.
7. Cancellation Policy
7.1 Cancellation or Rescheduling Requests. Cancellation or rescheduling requests for Bookings must be submitted through the Self-Service Portal or by contacting the booking line at 1-800-971-8271. The Booking Customer is responsible for obtaining confirmation that the request was received.
A Booking may be cancelled or rescheduled until the time of the scheduled Booking as shown in the Booking confirmation email through the Self-Service Portal. No monetary refunds shall be given for guest initiated rescheduled Bookings or cancellations. Bookings cancelled prior to their scheduled booking time shall be issued a refund gift card in the amount paid for the cancelled portion, less applicable fees. The refund gift card is subject to the Passes, Memberships, Gift Cards & Rainchecks Terms.
Rescheduling is subject to availability, current prices, eligibility rules, and any promotion restrictions. If the replacement booking costs more, the difference is due at rescheduling.
7.2 No-Show Policy. A “No-Show” occurs when a participant or the Booking Customer does not attend at the reserved booking time and Go Ape did not receive notice of cancellation or late arrival prior to the booking time as shown in the Booking confirmation. No-Shows are not eligible for a monetary refund, refund gift card, credit, raincheck, rescheduling, or any other reimbursement. This policy applies to individual participants within a group booking as well as to the entire booking. The entire booking cost shall be forfeited.
7.3 Cancellations under Group Booking Contract. Participants under a Group Booking Contract can find cancellation and related terms within the Group Booking Terms. To the extent of any inconsistency or conflict with these Booking Terms and those in the Group Booking Terms, the terms of the Group Booking Terms shall control.
7.4 Cancellations of Bookings mad through Third Party Vendors. Bookings for Activities purchased through third-party vendors are subject to these Booking Terms and the terms and conditions, including cancellation policies, as set forth in their agreement with such third-party vendor. In the event of any inconsistency or conflict between the two, the terms and conditions with such third-party vendor shall control.
9. Cancellations or operational changes by Go Ape
Go Ape may delay, modify, suspend, or cancel an Activity because of weather, lightning, wind, ice, snow, heat, air quality, staffing, equipment, park closure, emergency, safety concern, government order, or another operational circumstance.
If Go Ape cancels the reserved Activity before participation begins, the Booking Customer may choose, subject to applicable law: (a) rescheduling; (b) a refund gift card for the amount paid for the cancelled Activity; or (c) a monetary refund of the amount paid for the cancelled Activity.
If Go Ape ends an Activity after participation has begun, Go Ape will offer the ability to reschedule for a full booking of the same Activity or to receive a raincheck to schedule the same Activity at a later date. No monetary refund shall be issued. Unless required by law, incidental expenses such as travel, lodging, parking, food, or time away from work are not reimbursed. Group bookings subject to Group Booking Terms and bookings purchased through third-party vendors shall be subject to the terms and conditions set forth in their respective agreements.
10. Group contracts and third-party bookings
All participants that have booked as a group under Go Ape’s Group Terms shall also be subject to these Booking Terms in addition to the terms and conditions set forth in their Group Booking Contract. In the event of any inconsistency or conflict between the two, the Group Booking Terms shall control.
11. Prices, taxes, fees, and payment
Prices are subject to availability and are subject to change until full payment is completed. Applicable taxes, park admission, parking, facility, booking, or other disclosed fees may be added. Payment is due as stated during checkout or in a written group agreement. All discounts, coupons, promotional codes, or other offers must be applied at purchase and cannot be applied retroactively unless the offer expressly states otherwise.
Go Ape may use third-party payment providers and may take reasonable steps to prevent fraud. If a payment is reversed, disputed, unauthorized, or not completed, Go Ape may cancel the affected booking or require another payment method, subject to applicable law.
12. Promotions and discounts
Go Ape, or authorized third parties, may offer, provide, or otherwise advertise promotions, discounts, sale prices, and codes (“Offers”). Offers are subject to the terms displayed with the specific Offer. Unless stated otherwise, Offers:
- apply only during the stated booking and redemption periods;
- are limited to participating products, dates, locations, and customers – please see Offer details for a list of exclusions;
- cannot be combined, transferred, redeemed for cash or credit, or applied to past purchases;
- do not apply to taxes, fees, cancellation charges, excluded products, or other miscellaneous charges;
- cannot be stacked to increase Offer amount, including stacking tickets, activities, passes, gift cards, gift certificates, packages, memberships, bundles, and any other Offer;
- are limited to one per transaction or customer, unless stated otherwise in the Offer details; and
- may be corrected, suspended, or cancelled in cases of error, fraud, misuse, or circumstances affecting fair administration, subject to applicable law;
- are void where prohibited by law.
If you cancel a Booking purchased with an Offer, any applicable monetary refund or refund gift card will equal the amount paid. Rescheduling of your Booking purchased with an Offer is subject to the Cancellation Policy and prices in effect at the time of Booking, except where usage restrictions apply. Where a specific Offer is subject to usage restrictions, Offer shall be void if rescheduling outside of usage restriction, please see specific details of the Offer.
13. Refund administration
When these Booking Terms expressly authorize a monetary refund, it will ordinarily be returned to the original payment method. If that method is unavailable or multiple methods were used, Go Ape may issue the refund by another lawful method. Processing times vary by financial institution. Gift-card and certificate payments will be restored to the applicable stored-value instrument unless law requires otherwise.
14. Merchandise
All sales of merchandise are FINAL. No refunds or credits shall be permitted.
15. Limitation of liability
To the fullest extent permitted by law, Go Ape is not liable for the loss or damage of or to any property or to any person arising from the Booking of or participation in the Activities. Go Ape shall not be liable for any indirect, incidental, special, punitive, exemplary, or consequential damages. Any liability of Go Ape shall be limited to the refund of any charges to Go Ape.
16. Force majeure
Go Ape will not be responsible for delay or failure caused by events beyond its reasonable control, including severe weather, natural disaster, epidemic, government action, utility or communications failure, park closure, civil disturbance, labor disruption, or similar event. This section does not eliminate any remedy expressly provided in Section 9 or required by law.
17. Privacy
Go Ape handles personal information as described in its Privacy Policy. Booking Customers should not provide sensitive information about another person unless authorized and reasonably necessary for the booking or safety process.
18. Governing law and general terms
18.1 Governing Law and Venue. These Booking Terms are governed by and interpreted in accordance with Ohio law, and participants on the Activities agree to submit to the exclusive jurisdiction of Ohio.
18.2 Survival. If any of these Booking Terms are determined to be illegal, invalid, or otherwise unenforceable, it shall be severed and deleted from these Booking Terms and the remaining Booking Terms shall survive, in full force and continue to be binding and enforceable.
18.3 Waiver. No waiver is continuing unless stated in writing.