Passes, Memberships, Gift Cards, Packages, & Rainchecks Terms
Last updated: July 21, 2026
These Passes, Memberships, Packages/Bundles (“Packages”), Gift Cards & Rainchecks Terms explain the conditions that apply to the purchase, registration, renewal, cancellation, use, transferability, redemption, expiration, suspension, and termination of the applicable Go Ape product. The specific benefits, participating locations, validity period, restrictions, and other product details disclosed at the time of purchase also form part of these terms. Reservations made or Activities purchased or accessed using a Membership, Card, Pass, Package, or Raincheck remain subject to the Booking Terms, applicable Rules of Participation, Waivers, and the Privacy Policy. Capitalized terms not defined in these terms have the meanings given to them in the Booking Terms. If product-specific terms presented at purchase conflict with these general terms, the product-specific terms will control for that product.
Part A — General Membership Terms
1. Agreement and relationship to other terms
These terms govern all annual memberships, monthly memberships, national or location passes, frequent-participant products, and or similar admission products identified at purchase (each, a “Membership”). The Membership purchaser and registered holder agree to these terms and the Booking Terms as a condition of purchase. Participation remains subject to the applicable Booking Terms, Go Ape Rules of Participation and required participant Waiver. If product-specific terms conflict with these general Membership terms, the product-specific terms control.
2. Registered holder and non-transferability
A Membership is issued to one named individual (“Member”) and is not transferable, shareable, or resalable. The Member must provide accurate registration information and present government-issued or other approved photo identification at check-in. Pass codes and credentials must be kept confidential and may be used only by the registered Member.
3. Activation
Upon purchase of a Membership, Members will be provided with a code that is unique to their registration information (“Membership Code”). Advanced reservations online are required and Members must apply their Membership Code at checkout. Any attempt to gain admission to a Go Ape Activity using a Membership Code by a guest to whom the Membership Code was not issued will result in immediate termination of the Membership without refund.
4. Reservations and availability
Advance reservations are required unless Go Ape states otherwise. A Membership does not guarantee availability, priority access, or admission on a particular date or time. Access is subject to operating calendars, capacity, staffing, weather, park access, closures, blackout dates, maintenance, safety requirements, and other reasonable operational restrictions disclosed with the product.
5. Included and excluded benefits
A Membership includes only the Activities, locations, and benefits stated in the product description at purchase. Fees for parking, park admission, merchandise, food, special events, games, premium products, third-party services, and separately priced activities are excluded.
6. Use, cancellations, and no-shows
Members must follow the Booking Terms, including advance cancellation and no-show requirements. Because Membership reservations may prevent other guests from booking, repeated no-shows or misuse may result in a warning, temporary suspension, or termination of the Membership without refund.
7. Misuse and termination
Unauthorized use, production, fraud, resale, credential sharing, impersonation, repeated no-shows, abusive conduct, or material violation of safety or product terms are prohibited and may result in denial of admission, suspension, or termination without refund.
8. Changes to operations and benefits
Go Ape may make changes to operating hours, schedules, reservation procedures, safety rules, or incidental benefits. Changes to future terms will be communicated before they apply.
Part B — Annual Membership
9. Purchase and term
An Annual Membership may be purchased online or in person from participating locations. It begins on the date of purchase and auto-renews annually. It is valid only at the location of purchase. Go Ape may choose to allow members to attend other locations by calling in advance to make their reservation to 1-800-971-8271. No extension is provided for ordinary or seasonal closures or days the Member does not use the Membership, except as required by law or expressly announced by Go Ape.
10. Annual Membership Billing and Cancellation
The Annual Membership auto-renewed charges will occur on or about the annual anniversary of the Annual Membership purchase date. You authorize Go Ape and its payment provider to charge the stored payment method until cancellation. You may cancel by looking up your membership through the Member Portal and cancelling your Annual Membership; by calling 1-800-971-8271; or by emailing [email protected]. Cancellation takes effect at the end of the current billing period. Requests must be received 15 days prior to the end of the billing period. We will provide an acknowledgment of cancellation. Price changes will be communicated at least seven (7) days before the next charge, as required by law.
If a payment fails, Go Ape may retry the payment, suspend benefits, or cancel the Membership after notice. No partial-month refund is provided unless required by law.
Go Ape will provide annual renewal notices at least 30 days in advance of the auto renewal via email.
11. Annual benefits
The Annual Membership grants a revocable right to the Member for admission to participate on the Go Ape Activity available at the participating location, unless otherwise restricted by applicable Safety Rules and subject to availability as set forth in Section 4. Benefits are subject to availability and the exclusions in Part A.
The Annual Membership may include discount offers to Member’s friends and family that reserve a booking with the Member (“Guest Discount”). Guest Discounts cannot be redeemed without the Member present. Additional discounts for merchandise and other benefits may also be available to Members as advertised by Go Ape from time to time. Promotional or discretionary benefits may change in the sole discretion of Go Ape.
12. Payment, cancellation, and refunds
The purchase price is due at purchase. The Annual Membership automatically renews. Annual Memberships are nonrefundable and have no cash value after activation, except as required by law. The Annual Membership cannot be refunded or exchanged for cash.
Part C — Monthly Membership
13. Monthly Membership Purchase
The Monthly Membership automatically renews each month until cancelled, and the payment method is charged the then-current monthly price plus applicable taxes and fees. The checkout page will clearly disclose renewal terms and obtain affirmative consent.
As disclosed on the checkout page, by clicking “Purchase” of the Monthly Membership, you agree to our monthly membership service. You will be charged the Monthly Membership fee plus taxes and fees every month of your Monthly Membership.
14. Monthly Membership Billing and Cancellation
Recurring charges occur monthly on the date that you purchased the membership. You authorize Go Ape and its payment provider to charge the stored payment method until cancellation. You may cancel by looking up your membership through the Member Portal and cancelling your Monthly Membership by calling 1-800-971-8271 or by emailing [email protected]. Cancellation takes effect at the end of the current billing period. Requests must be received 15 days prior to the end of the billing period. Price changes will be communicated at least seven (7) days before the next charge, as required by law.
If a payment fails, Go Ape may retry the payment, suspend benefits, or cancel the Membership after notice. No partial-month refund is provided unless required by law.
15. Monthly Membership Benefits
The Monthly Membership grants a revocable right to the Member for admission to participate on the Go Ape Activity available at the participating location, unless otherwise restricted by applicable Safety Rules and subject to availability as set forth in Section 4. Benefits are subject to availability and the exclusions in Part A.
The Monthly Membership may include discount offers to Member’s friends and family that reserve a booking with the Member (“Guest Discount”). Guest Discounts cannot be redeemed without the Member present. Additional discounts for merchandise and other benefits may also be available to Members as advertised by Go Ape from time to time. Promotional or discretionary benefits may change in the sole discretion of Go Ape.
16. Payment, cancellation, and refunds
The purchase price is due at purchase. Monthly Memberships are nonrefundable and have no cash value after activation, except as required by law. The Monthly Membership cannot be refunded or exchanged for cash.
Part D — Gift cards, Gift Certificates, and Refund Gift Cards Terms
17. Issuer and acceptance
Go Ape gift cards, gift certificates, and refund gift cards, in physical or digital form, (collectively, “Cards”) are issued by Go Ape Lake Needwood LLC, a Maryland limited liability company, which reserves the right to amend these terms at any time.
Purchasing, accepting, or using a Card constitutes acceptance of these terms (Cards Terms). Booking Terms apply to any Activity purchased with a Card.
18. Redemption
Cards may be redeemed at participating U.S. Go Ape locations or online at www.goape.com, subject to the product restrictions stated on the Card. Refund Gift Cards and Gift Cards may be redeemed as part or full payment towards any Go Ape Activity or Go Ape merchandise. Gift certificates restricted to a specified Activity may be used only for that Activity unless Go Ape agrees otherwise. Gift Cards and Gift Certificates cannot be used to purchase Annual or Monthly Memberships or any bundled or packaged passes or tickets.
19. Balances and split payment
If a purchase is less than the available balance, the unused balance remains available. If a purchase exceeds the balance, another accepted payment method may be used for the difference. Balance information is available by calling Go Ape or emailing [email protected].
20. Expiration and fees
Gift cards and refund gift cards do not expire. No inactivity or service fee is charged. Activity-specific certificates and promotional cards may have different lawful expiration terms clearly disclosed at issuance. Federal and state law control if they provide greater rights.
21. Cash redemption and refunds
Cards are not redeemable for cash and are not refundable, except as required by law. Where state law requires cash redemption of a low balance or another form of payment, Go Ape will comply. Refunds for purchases made with a Card are generally returned to the Card or another Go Ape stored-value instrument, unless law requires otherwise.
22. Lost, stolen, or unauthorized Cards
Treat a Card like cash. Go Ape is not responsible for unauthorized use. Cards cannot be replaced if lost, stolen or destroyed. Unauthorized use, production, or sale is strictly prohibited.
Part E — Rainchecks
23. Issuance and permitted use
A raincheck is a noncash issuance by Go Ape for a specified Activity and location. It may be used only as stated on the raincheck and is subject to availability, current participation requirements, and reservation procedures. It may not be used for another product or location unless Go Ape approves in writing. Rainchecks are have no cash value and cannot be refunded or exchanged for cash. Rainchecks are non-transferable.
24. General provisions and contact
Go Ape may update these terms for future purchases and renewals. The terms in effect at purchase govern the paid term except for lawful safety and operational changes. If a provision is unenforceable, the remainder remains effective. Questions should be directed to [email protected].